Support Board
Date/Time: Tue, 22 Apr 2025 21:08:34 +0000
Data connection
View Count: 1343
| [2025-01-02 18:21:43] |
| John - SC Support - Posts: 39428 |
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1) We have changed your setup so you are now on 1 year of Package 11. 2) Most of the exchanges increased by $0.50. This was the amount that your particular exchange increased. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 18:26:38] |
| User882391 - Posts: 94 |
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1) perfect, i see the renewal for next will be in 2026 do i get/need a receipt? 2) can you tell me the total data fee i am paying i.e. denali full cme $6? for instance i had paid $46 + 11 to get the total amount $57. What is the $11 in total for? |
| [2025-01-02 19:55:15] |
| John - SC Support - Posts: 39428 |
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1) The only receipts we have are for payments made. Go to the following link to see your transactions, and for payments you will see a link in the section for "Transaction ID". Click on that link to download a PDF of that payment. https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog 2) Refer to the following page for the breakdown of what you are paying per month: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices We were slightly off on your exchange fee increase. In your case it was $1.00, as you are setup to pay for "2 systems". The base price for this was $5.50 per month and it went up to $6.00. But you were paying $11.00 since you have 2 systems selected (2 x $5.50 = $11.00). When it increased to $6.00, your total went to $12.00. If you are wondering about the two systems, then refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 20:09:59] |
| User882391 - Posts: 94 |
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thank you much appreciated.
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