Support Board
Date/Time: Fri, 22 Nov 2024 11:08:55 +0000
Notice: CTS Trading Service Symbols
View Count: 16516
| [2014-04-02 17:40:33] |
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Hi, I have packed 5 and use it for Replay function. There is some change in symbols. I use for my analysis symbols. ..NQM14,YMM14, ESM14 and EWM14 (EMD). But EWM14 dosnt work. Please, could you said me corectly symbol for now. thanks
This should have been started as a New Support Request. This is not related to this thread. This thread is about the CTS T4 trading service.We have tested this symbol and it does work: http://www.sierrachart.com/image.php?l=1396460341302.png We recommend going to that chart and selecting Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-02 17:54:13] |
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In response to post 49 about expired futures contracts for the ICE Exchange, we have updated the symbol settings for CC and CT for CTS. Update them following these instructions: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Once you do that you will now get the historical data from the Sierra Chart data server. To get the data, go to that chart and select Edit >> Delete All Data and Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-03 01:48:38] |
| arrow - Posts: 52 |
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CC works great thank you. However the data is not displaying correctly on the CT. SB also seems to be working. Anything we can do for the DX and TF markets? Date Time Of Last Edit: 2014-04-03 02:07:07
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Attachment Deleted. Private File |
| [2014-04-03 03:48:10] |
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The symbol settings have been updated for all of these issues/requests. Update the symbol settings as explained here and apply them to the chart: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings You will now be able to get expired contracts for DX and TF . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-03 06:03:06] |
| crazybears - Posts: 314 |
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Hi SC vs 1115 followed all istructions as above. SC real time data feed could you check historical charts ,seems there is an issue because data start only from 2013 and till september 2013 there are a lot of empity days. i tried setting continuous contract and i found data start from 2000/07/26 but stopped on 2011/09/03 and jump on 2014/03/13 thanks |
| [2014-04-03 06:31:44] |
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Provide an image of the chart, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-03 06:44:30] |
| darkpool - Posts: 39 |
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Hi Sierra, I have upgraded to 1115 but am not able to get historical intraday data further back than 13 December 2013 (which is as far back as my charts have been going since this whole CTS issue began) My max historical intraday data is set to: 500 - non tick data 365 - 1 tick data I tried the delete all data and download option, but the charts still wont go further back than December. Any suggestions? Is there something else I should be doing? thanks. |
| [2014-04-03 07:24:22] |
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For what specific symbol? And this could be reasonable for an individual futures contract. Here are the instructions to get more historical data: Http://www.sierrachart.com/index.php?l=doc/helpdetails42.html It sounds as though you want to use the Continuous Futures Contract feature if you are not already: https://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-03 08:55:47] |
| darkpool - Posts: 39 |
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For what specific symbol?
And this could be reasonable for an individual futures contract. Here are the instructions to get more historical data: Http://www.sierrachart.com/index.php?l=doc/helpdetails42.html It sounds as though you want to use the Continuous Futures Contract feature if you are not already: https://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html I am working with the ES (ES.20140600.CME_Eq) Yes I have always had continuous futures enabled using a volume based rollover. And I have my days to display/load set to 365. It is only since this whole CTS issue that I have only been able to get intraday data back to December. I figured it was due to the expired contract issue so I was waiting for updates on this thread. But having upgraded to 1115 I still can't get intraday data before December I have even tried opening a brand new ES chart (File - find symbol) instead of opening my existing ES chart templates. Still no luck. When you mentioned in a previous post that historical data now comes from Sierra instead of CTS, is that for intraday data? And does it happen automatically or do I need to set something? |
| [2014-04-03 09:02:35] |
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When you mentioned in a previous post that historical data now comes from Sierra instead of CTS, is that for intraday data? Yes. But only for expired contracts. You just need to re-download the data following the instructions here and you will be able to get the data: https://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading There should not be trouble with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-03 09:02:57
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| [2014-04-03 09:59:42] |
| crazybears - Posts: 314 |
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ES.20140600.CME_Eq if i select continuous contract this happens : on chart settings-> days to display/Load is automatically set to 1095 days log message : Daily data file for symbol ESM11 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESU11 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESZ11 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESH12 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESM12 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESU12 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESZ12 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESH13 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESM13 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESU13 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESZ13 existed and is empty. Skipping download. | 2014-04-03 05:50:40 Daily data file for symbol ESH14 existed and is empty. Skipping download. | 2014-04-03 05:50:40 change days to load -> 5000 message log shows: Date rule based rollover from ESU00 to next contract occurs at 2000-09-07 | 2014-04-03 05:53:56 Date rule based rollover from ESZ00 to next contract occurs at 2000-12-07 | 2014-04-03 05:53:56 Date rule based rollover from ESH01 to next contract occurs at 2001-03-08 | 2014-04-03 05:53:56 Date rule based rollover from ESM01 to next contract occurs at 2001-06-07 | 2014-04-03 05:53:56 Date rule based rollover from ESU01 to next contract occurs at 2001-09-13 | 2014-04-03 05:53:56 Date rule based rollover from ESZ01 to next contract occurs at 2001-12-13 | 2014-04-03 05:53:56 Date rule based rollover from ESH02 to next contract occurs at 2002-03-07 | 2014-04-03 05:53:56 Date rule based rollover from ESM02 to next contract occurs at 2002-06-13 | 2014-04-03 05:53:56 Date rule based rollover from ESU02 to next contract occurs at 2002-09-12 | 2014-04-03 05:53:56 Date rule based rollover from ESZ02 to next contract occurs at 2002-12-12 | 2014-04-03 05:53:56 Date rule based rollover from ESH03 to next contract occurs at 2003-03-13 | 2014-04-03 05:53:56 Date rule based rollover from ESM03 to next contract occurs at 2003-06-12 | 2014-04-03 05:53:56 Date rule based rollover from ESU03 to next contract occurs at 2003-09-11 | 2014-04-03 05:53:56 Date rule based rollover from ESZ03 to next contract occurs at 2003-12-11 | 2014-04-03 05:53:56 Date rule based rollover from ESH04 to next contract occurs at 2004-03-11 | 2014-04-03 05:53:56 Date rule based rollover from ESM04 to next contract occurs at 2004-06-10 | 2014-04-03 05:53:56 Date rule based rollover from ESU04 to next contract occurs at 2004-09-09 | 2014-04-03 05:53:56 Date rule based rollover from ESZ04 to next contract occurs at 2004-12-09 | 2014-04-03 05:53:56 Date rule based rollover from ESH05 to next contract occurs at 2005-03-10 | 2014-04-03 05:53:56 Date rule based rollover from ESM05 to next contract occurs at 2005-06-09 | 2014-04-03 05:53:56 Date rule based rollover from ESU05 to next contract occurs at 2005-09-08 | 2014-04-03 05:53:56 Date rule based rollover from ESZ05 to next contract occurs at 2005-12-08 | 2014-04-03 05:53:56 Date rule based rollover from ESH06 to next contract occurs at 2006-03-09 | 2014-04-03 05:53:56 Date rule based rollover from ESM06 to next contract occurs at 2006-06-08 | 2014-04-03 05:53:56 Date rule based rollover from ESU06 to next contract occurs at 2006-09-07 | 2014-04-03 05:53:56 Date rule based rollover from ESZ06 to next contract occurs at 2006-12-07 | 2014-04-03 05:53:56 Date rule based rollover from ESH07 to next contract occurs at 2007-03-08 | 2014-04-03 05:53:56 Date rule based rollover from ESM07 to next contract occurs at 2007-06-07 | 2014-04-03 05:53:56 Date rule based rollover from ESU07 to next contract occurs at 2007-09-13 | 2014-04-03 05:53:56 Date rule based rollover from ESZ07 to next contract occurs at 2007-12-13 | 2014-04-03 05:53:56 Date rule based rollover from ESH08 to next contract occurs at 2008-03-13 | 2014-04-03 05:53:56 Date rule based rollover from ESM08 to next contract occurs at 2008-06-12 | 2014-04-03 05:53:56 Date rule based rollover from ESU08 to next contract occurs at 2008-09-11 | 2014-04-03 05:53:56 Date rule based rollover from ESZ08 to next contract occurs at 2008-12-11 | 2014-04-03 05:53:56 Date rule based rollover from ESH09 to next contract occurs at 2009-03-12 | 2014-04-03 05:53:56 Date rule based rollover from ESM09 to next contract occurs at 2009-06-11 | 2014-04-03 05:53:56 Date rule based rollover from ESU09 to next contract occurs at 2009-09-10 | 2014-04-03 05:53:56 Date rule based rollover from ESZ09 to next contract occurs at 2009-12-10 | 2014-04-03 05:53:56 Date rule based rollover from ESH10 to next contract occurs at 2010-03-11 | 2014-04-03 05:53:56 Date rule based rollover from ESM10 to next contract occurs at 2010-06-10 | 2014-04-03 05:53:56 Date rule based rollover from ESU10 to next contract occurs at 2010-09-09 | 2014-04-03 05:53:56 Date rule based rollover from ESZ10 to next contract occurs at 2010-12-09 | 2014-04-03 05:53:56 Date rule based rollover from ESH11 to next contract occurs at 2011-03-10 | 2014-04-03 05:53:56 Date rule based rollover from ESM11 to next contract occurs at 2011-06-09 | 2014-04-03 05:53:56 Date rule based rollover from ESU11 to next contract occurs at 2011-09-08 | 2014-04-03 05:53:56 Date rule based rollover from ESZ11 to next contract occurs at 2011-12-08 | 2014-04-03 05:53:56 Date rule based rollover from ESH12 to next contract occurs at 2012-03-08 | 2014-04-03 05:53:56 Date rule based rollover from ESM12 to next contract occurs at 2012-06-07 | 2014-04-03 05:53:56 Date rule based rollover from ESU12 to next contract occurs at 2012-09-13 | 2014-04-03 05:53:56 Date rule based rollover from ESZ12 to next contract occurs at 2012-12-13 | 2014-04-03 05:53:56 Date rule based rollover from ESH13 to next contract occurs at 2013-03-07 | 2014-04-03 05:53:56 Date rule based rollover from ESM13 to next contract occurs at 2013-06-13 | 2014-04-03 05:53:56 Date rule based rollover from ESU13 to next contract occurs at 2013-09-12 | 2014-04-03 05:53:56 Date rule based rollover from ESZ13 to next contract occurs at 2013-12-12 | 2014-04-03 05:53:56 Date rule based rollover from ESH14 to next contract occurs at 2014-03-13 | 2014-04-03 05:53:56 Date rule based rollover from ESM14 to next contract occurs at 2014-06-12 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU00 for the date range from 2000-06-08 to 2000-09-02 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ00 for the date range from 2000-09-07 to 2000-12-02 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH01 for the date range from 2000-12-07 to 2001-03-03 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM01 for the date range from 2001-03-08 to 2001-06-02 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU01 for the date range from 2001-06-07 to 2001-09-08 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ01 for the date range from 2001-09-13 to 2001-12-08 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH02 for the date range from 2001-12-13 to 2002-03-02 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM02 for the date range from 2002-03-07 to 2002-06-08 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU02 for the date range from 2002-06-13 to 2002-09-07 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ02 for the date range from 2002-09-12 to 2002-12-07 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH03 for the date range from 2002-12-12 to 2003-03-08 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM03 for the date range from 2003-03-13 to 2003-06-07 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU03 for the date range from 2003-06-12 to 2003-09-06 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ03 for the date range from 2003-09-11 to 2003-12-06 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH04 for the date range from 2003-12-11 to 2004-03-06 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM04 for the date range from 2004-03-11 to 2004-06-05 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU04 for the date range from 2004-06-10 to 2004-09-04 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ04 for the date range from 2004-09-09 to 2004-12-04 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH05 for the date range from 2004-12-09 to 2005-03-05 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM05 for the date range from 2005-03-10 to 2005-06-04 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU05 for the date range from 2005-06-09 to 2005-09-03 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ05 for the date range from 2005-09-08 to 2005-12-03 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH06 for the date range from 2005-12-08 to 2006-03-04 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM06 for the date range from 2006-03-09 to 2006-06-03 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU06 for the date range from 2006-06-08 to 2006-09-02 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ06 for the date range from 2006-09-07 to 2006-12-02 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH07 for the date range from 2006-12-07 to 2007-03-03 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM07 for the date range from 2007-03-08 to 2007-06-02 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU07 for the date range from 2007-06-07 to 2007-09-08 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ07 for the date range from 2007-09-13 to 2007-12-08 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH08 for the date range from 2007-12-13 to 2008-03-08 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM08 for the date range from 2008-03-13 to 2008-06-07 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU08 for the date range from 2008-06-12 to 2008-09-06 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ08 for the date range from 2008-09-11 to 2008-12-06 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH09 for the date range from 2008-12-11 to 2009-03-07 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM09 for the date range from 2009-03-12 to 2009-06-06 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU09 for the date range from 2009-06-11 to 2009-09-05 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ09 for the date range from 2009-09-10 to 2009-12-05 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH10 for the date range from 2009-12-10 to 2010-03-06 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM10 for the date range from 2010-03-11 to 2010-06-05 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESU10 for the date range from 2010-06-10 to 2010-09-04 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESZ10 for the date range from 2010-09-09 to 2010-12-04 | 2014-04-03 05:53:56 Checking Daily data file for symbol ESH11 for the date range from 2010-12-09 to 2011-03-05 | 2014-04-03 05:53:56 Daily data file for symbol ESM11 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESU11 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESZ11 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESH12 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESM12 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESU12 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESZ12 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESH13 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESM13 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESU13 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESZ13 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESH14 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Checking Daily data file for symbol ESM14 for the date range from 2014-03-13 to 0 | 2014-04-03 05:53:56 Symbols used for ESM14 continuous contract chart: | 2014-04-03 05:53:56 ESU00 | 2014-04-03 05:53:56 ESZ00 | 2014-04-03 05:53:56 ESH01 | 2014-04-03 05:53:56 ESM01 | 2014-04-03 05:53:56 ESU01 | 2014-04-03 05:53:56 ESZ01 | 2014-04-03 05:53:56 ESH02 | 2014-04-03 05:53:56 ESM02 | 2014-04-03 05:53:56 ESU02 | 2014-04-03 05:53:56 ESZ02 | 2014-04-03 05:53:56 ESH03 | 2014-04-03 05:53:56 ESM03 | 2014-04-03 05:53:56 ESU03 | 2014-04-03 05:53:56 ESZ03 | 2014-04-03 05:53:56 ESH04 | 2014-04-03 05:53:56 ESM04 | 2014-04-03 05:53:56 ESU04 | 2014-04-03 05:53:56 ESZ04 | 2014-04-03 05:53:56 ESH05 | 2014-04-03 05:53:56 ESM05 | 2014-04-03 05:53:56 ESU05 | 2014-04-03 05:53:56 ESZ05 | 2014-04-03 05:53:56 ESH06 | 2014-04-03 05:53:56 ESM06 | 2014-04-03 05:53:56 ESU06 | 2014-04-03 05:53:56 ESZ06 | 2014-04-03 05:53:56 ESH07 | 2014-04-03 05:53:56 ESM07 | 2014-04-03 05:53:56 ESU07 | 2014-04-03 05:53:56 ESZ07 | 2014-04-03 05:53:56 ESH08 | 2014-04-03 05:53:56 ESM08 | 2014-04-03 05:53:56 ESU08 | 2014-04-03 05:53:56 ESZ08 | 2014-04-03 05:53:56 ESH09 | 2014-04-03 05:53:56 ESM09 | 2014-04-03 05:53:56 ESU09 | 2014-04-03 05:53:56 ESZ09 | 2014-04-03 05:53:56 ESH10 | 2014-04-03 05:53:56 ESM10 | 2014-04-03 05:53:56 ESU10 | 2014-04-03 05:53:56 ESZ10 | 2014-04-03 05:53:56 ESH11 | 2014-04-03 05:53:56 ESM11 | 2014-04-03 05:53:56 ESU11 | 2014-04-03 05:53:56 ESZ11 | 2014-04-03 05:53:56 ESH12 | 2014-04-03 05:53:56 ESM12 | 2014-04-03 05:53:56 ESU12 | 2014-04-03 05:53:56 ESZ12 | 2014-04-03 05:53:56 ESH13 | 2014-04-03 05:53:56 ESM13 | 2014-04-03 05:53:56 ESU13 | 2014-04-03 05:53:56 ESZ13 | 2014-04-03 05:53:56 ESH14 | 2014-04-03 05:53:56 ESM14 | 2014-04-03 05:53:56 |
| [2014-04-03 10:02:23] |
| crazybears - Posts: 314 |
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I'm looking at another futures , CL looks fine :)
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| [2014-04-03 10:04:10] |
| crazybears - Posts: 314 |
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http://www.sierrachart.com/image.php?l=1396519323637.png http://www.sierrachart.com/image.php?l=1396519376221.png http://www.sierrachart.com/image.php?l=1396519434473.png |
| [2014-04-03 10:14:38] |
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Select File >> Open Historical Chart. Delete the symbols given in the log below. After that reload the chart with Chart >> Reload and Recalculate. Daily data file for symbol ESM11 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESU11 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESZ11 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESH12 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESM12 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESU12 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESZ12 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESH13 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESM13 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESU13 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESZ13 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Daily data file for symbol ESH14 existed and is empty. Skipping download. | 2014-04-03 05:53:56 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-03 10:15:08
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| [2014-04-04 10:02:33] |
| crazybears - Posts: 314 |
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Hi Sierra Chart Engineering just upgrade to SC v 1116 TF doesn't update :( TF.20130600.ICE_IN Date rule based rollover from TF.20130600.ICE_IN to next contract occurs at 2013-06-13 | 2014-04-04 05:55:17 Date rule based rollover from TF.20130900.ICE_IN to next contract occurs at 2013-09-12 | 2014-04-04 05:55:17 Date rule based rollover from TF.20131200.ICE_IN to next contract occurs at 2013-12-12 | 2014-04-04 05:55:17 Date rule based rollover from TF.20140300.ICE_IN to next contract occurs at 2014-03-13 | 2014-04-04 05:55:17 Date rule based rollover from TF.20140600.ICE_IN to next contract occurs at 2014-06-12 | 2014-04-04 05:55:17 Intraday data file for TF.20130600.ICE_IN exists and is empty. Skipping Intraday data download. | 2014-04-04 05:55:17 Intraday data file for TF.20130900.ICE_IN exists and is empty. Skipping Intraday data download. | 2014-04-04 05:55:17 Intraday data file for TF.20131200.ICE_IN exists and is empty. Skipping Intraday data download. | 2014-04-04 05:55:17 Checking Intraday data file for symbol TF.20140300.ICE_IN for the date range from 2013-12-12 to 2014-03-13 | 2014-04-04 05:55:17 Checking Intraday data file for symbol TF.20140600.ICE_IN for the date range from 2014-03-13 to 0 | 2014-04-04 05:55:17 Symbols used for TF.20140600.ICE_IN continuous contract chart: | 2014-04-04 05:55:17 TF.20130600.ICE_IN | 2014-04-04 05:55:17 TF.20130900.ICE_IN | 2014-04-04 05:55:17 TF.20131200.ICE_IN | 2014-04-04 05:55:17 TF.20140300.ICE_IN | 2014-04-04 05:55:17 TF.20140600.ICE_IN | 2014-04-04 05:55:17 Reloading all charts with filename: TF.20140600.ICE_IN.scid | 2014-04-04 05:57:39 Date rule based rollover from TF.20130600.ICE_IN to next contract occurs at 2013-06-13 | 2014-04-04 05:57:39 Date rule based rollover from TF.20130900.ICE_IN to next contract occurs at 2013-09-12 | 2014-04-04 05:57:39 Date rule based rollover from TF.20131200.ICE_IN to next contract occurs at 2013-12-12 | 2014-04-04 05:57:39 Date rule based rollover from TF.20140300.ICE_IN to next contract occurs at 2014-03-13 | 2014-04-04 05:57:39 Date rule based rollover from TF.20140600.ICE_IN to next contract occurs at 2014-06-12 | 2014-04-04 05:57:39 Intraday data file for TF.20130600.ICE_IN exists and is empty. Skipping Intraday data download. | 2014-04-04 05:57:39 Intraday data file for TF.20130900.ICE_IN exists and is empty. Skipping Intraday data download. | 2014-04-04 05:57:39 Intraday data file for TF.20131200.ICE_IN exists and is empty. Skipping Intraday data download. | 2014-04-04 05:57:39 Checking Intraday data file for symbol TF.20140300.ICE_IN for the date range from 2013-12-12 to 2014-03-13 | 2014-04-04 05:57:39 Intraday data file for TF.20140600.ICE_IN exists and is empty. Skipping Intraday data download. | 2014-04-04 05:57:39 Symbols used for TF.20140600.ICE_IN continuous contract chart: | 2014-04-04 05:57:39 TF.20130600.ICE_IN | 2014-04-04 05:57:39 TF.20130900.ICE_IN | 2014-04-04 05:57:39 TF.20131200.ICE_IN | 2014-04-04 05:57:39 TF.20140300.ICE_IN | 2014-04-04 05:57:39 TF.20140600.ICE_IN | 2014-04-04 05:57:39 HD Request # 4 - Downloading Intraday chart data for TF.20140600.ICE_IN to the file TF.20140600.ICE_IN.scid. Service: cts | 2014-04-04 05:57:39 HD Request # 4 - Performing multistage download. Downloading Minute data first. | 2014-04-04 05:57:39 HD Request # 4 - Download start Date-Time: 00:00:00.0 | 2014-04-04 05:57:39 HD Request # 4 - Disabling Intraday chart updating for symbol during historical data download. | 2014-04-04 05:57:39 CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2014-04-04 05:57:39 Resolved address fix-chart.t4login.com to IP 69.44.110.227 | 2014-04-04 05:57:39 The network socket is connected. | 2014-04-04 05:57:39 Starting SSL connection on the socket. | 2014-04-04 05:57:39 SSL socket is connected. | 2014-04-04 05:57:39 CTS FIX Historical Data: Sending the Logon message. | 2014-04-04 05:57:40 CTS FIX Historical Data: Connected to Historical data server. | 2014-04-04 05:57:40 HD Request # 4 - Error downloading historical Intraday data for TF.20140600.ICE_IN. Security definition not found | 2014-04-04 05:57:40 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF.20140600.ICE_IN | 2014-04-04 05:57:40 HD Request # 4 - Intraday download COMPLETE for TF.20140600.ICE_IN | 2014-04-04 05:57:40 HD Request # 5 - Downloading Intraday chart data for TF.20140600.ICE_IN to the file TF.20140600.ICE_IN.scid. Service: cts | 2014-04-04 05:57:40 HD Request # 5 - Download start Date-Time: 00:00:00.0 | 2014-04-04 05:57:40 HD Request # 5 - Error downloading historical Intraday data for TF.20140600.ICE_IN. Security definition not found | 2014-04-04 05:57:40 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF.20140600.ICE_IN | 2014-04-04 05:57:40 HD Request # 5 - Intraday download COMPLETE for TF.20140600.ICE_IN | 2014-04-04 05:57:40 Real-time Intraday chart data file updates started for TF.20140600.ICE_IN | 2014-04-04 05:57:40 |
| [2014-04-04 10:06:03] |
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Will we think we know what is causing this. This is a problem on the CTS side. There was one setting which is causing a problem because of a problem on the CTS side. We need about 10 minutes to fix this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-04 10:08:42] |
| crazybears - Posts: 314 |
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ok please check gold also NQ ES YM seems work fine Date rule based rollover from GC.20140400.CME_CO to next contract occurs at 2014-03-28 | 2014-04-04 06:06:38 Date rule based rollover from GC.20140600.CME_CO to next contract occurs at 2014-05-29 | 2014-04-04 06:06:38 Checking Intraday data file for symbol GC.20140400.CME_CO for the date range from 2014-01-30 to 2014-03-28 | 2014-04-04 06:06:38 Checking Intraday data file for symbol GC.20140600.CME_CO for the date range from 2014-03-28 to 0 | 2014-04-04 06:06:38 Symbols used for GC.20140600.CME_CO continuous contract chart: | 2014-04-04 06:06:38 GC.20140400.CME_CO | 2014-04-04 06:06:38 GC.20140600.CME_CO | 2014-04-04 06:06:38 Date rule based rollover from GC.20140400.CME_CO to next contract occurs at 2014-03-28 | 2014-04-04 06:06:38 Date rule based rollover from GC.20140600.CME_CO to next contract occurs at 2014-05-29 | 2014-04-04 06:06:38 Checking Intraday data file for symbol GC.20140400.CME_CO for the date range from 2014-01-30 to 2014-03-28 | 2014-04-04 06:06:38 Checking Intraday data file for symbol GC.20140600.CME_CO for the date range from 2014-03-28 to 0 | 2014-04-04 06:06:38 Symbols used for GC.20140600.CME_CO continuous contract chart: | 2014-04-04 06:06:38 GC.20140400.CME_CO | 2014-04-04 06:06:38 GC.20140600.CME_CO | 2014-04-04 06:06:38 Date rule based rollover from GC.20140400.CME_CO to next contract occurs at 2014-03-28 | 2014-04-04 06:06:38 Date rule based rollover from GC.20140600.CME_CO to next contract occurs at 2014-05-29 | 2014-04-04 06:06:38 Checking Intraday data file for symbol GC.20140400.CME_CO for the date range from 2014-01-30 to 2014-03-28 | 2014-04-04 06:06:39 Checking Intraday data file for symbol GC.20140600.CME_CO for the date range from 2014-03-28 to 0 | 2014-04-04 06:06:39 Symbols used for GC.20140600.CME_CO continuous contract chart: | 2014-04-04 06:06:39 GC.20140400.CME_CO | 2014-04-04 06:06:39 GC.20140600.CME_CO | 2014-04-04 06:06:39 Notice: The study 'Volume Zone Oscillator 3' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2014-04-04 06:06:39 Date rule based rollover from GC.20140400.CME_CO to next contract occurs at 2014-03-28 | 2014-04-04 06:06:39 Date rule based rollover from GC.20140600.CME_CO to next contract occurs at 2014-05-29 | 2014-04-04 06:06:39 Checking Intraday data file for symbol GC.20140400.CME_CO for the date range from 2014-01-30 to 2014-03-28 | 2014-04-04 06:06:39 Checking Intraday data file for symbol GC.20140600.CME_CO for the date range from 2014-03-28 to 0 | 2014-04-04 06:06:39 Symbols used for GC.20140600.CME_CO continuous contract chart: | 2014-04-04 06:06:39 GC.20140400.CME_CO | 2014-04-04 06:06:39 GC.20140600.CME_CO | 2014-04-04 06:06:39 Mapping GC.20140600.CME_CO to GCM4. Service code: comex | 2014-04-04 06:06:39 SC Exchange Data - Starting real-time market data updates for: GCM4 | 2014-04-04 06:06:39 HD Request # 12 - Downloading Intraday chart data for GC.20140600.CME_CO to the file GC.20140600.CME_CO.scid. Service: comex | 2014-04-04 06:06:39 HD Request # 12 - Download start Date-Time: 2014-04-03 02:16:04.0 | 2014-04-04 06:06:39 HD Request # 12 - Using server: scdf1.sierracharts.com port 10149 | 2014-04-04 06:06:39 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-04-04 06:06:39 The network socket is connected. | 2014-04-04 06:06:39 HD Request # 12 - Sending historical data logon request message. | 2014-04-04 06:06:39 HD Request # 12 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-04-03 06:16:04. Record interval: 0 | 2014-04-04 06:06:39 HD Request # 12 - Decompressing data. | 2014-04-04 06:06:39 HD Request # 12 - Receiving Intraday data for GC.20140600.CME_CO starting at 2014-04-03 02:16:04 | 2014-04-04 06:06:39 HD Request # 12 - Timestamp of first Intraday data file record written: 2014-04-03 02:16:28 | 2014-04-04 06:06:39 Requesting market depth updates for: GC.20140600.CME_CO if supported. | 2014-04-04 06:06:39 CTS T4: Sending security definition request for symbol GC.20140600.CME_CO | 2014-04-04 06:06:39 Symbol Error - GC.20140600.CME_CO is unknown, unavailable, or improperly formatted. Security definition not found | 2014-04-04 06:06:39 CTS T4: Received 0 security definitions for underlying symbol * | 2014-04-04 06:06:39 Socket has been shutdown and closed. | 2014-04-04 06:06:40 The network socket for historical data has been closed. | 2014-04-04 06:06:40 HD Request # 12 - Received 81506 records from 2014-04-03 02:16:04 to 2014-04-04 06:06:35 (27.8 hours) and wrote 81500 records for GC.20140600.CME_CO | 2014-04-04 06:06:40 HD Request # 12 - Intraday download COMPLETE for GC.20140600.CME_CO | 2014-04-04 06:06:40 Real-time Intraday chart data file updates started for GC.20140600.CME_CO | 2014-04-04 06:06:40 |
| [2014-04-04 10:26:26] |
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What we have changed will affect all symbols. To be clear this is a CTS issue but we have worked around it. What you need to do is update Sierra Chart again by selecting Help >> Download Prerelease. Be sure to use that specific command. The version number will be the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-04 10:53:17] |
| crazybears - Posts: 314 |
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on ES there is this line in log that i don't understand Real-time data for symbol ES.20140600.CME_Eq is currently unavailable. | 2014-04-04 06:44:46 but price & DOM are updated in rel-time TF is downloading full historical data again others futures seems works fine |
| [2014-04-04 10:58:50] |
| crazybears - Posts: 314 |
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TF doesn't update realtime Date rule based rollover from TF.20140300.ICE_IN to next contract occurs at 2014-03-13 | 2014-04-04 06:58:12 Date rule based rollover from TF.20140600.ICE_IN to next contract occurs at 2014-06-12 | 2014-04-04 06:58:12 Checking Intraday data file for symbol TF.20140300.ICE_IN for the date range from 2013-12-12 to 2014-03-13 | 2014-04-04 06:58:12 Checking Intraday data file for symbol TF.20140600.ICE_IN for the date range from 2014-03-13 to 0 | 2014-04-04 06:58:12 Symbols used for TF.20140600.ICE_IN continuous contract chart: | 2014-04-04 06:58:12 TF.20140300.ICE_IN | 2014-04-04 06:58:12 TF.20140600.ICE_IN | 2014-04-04 06:58:12 |
| [2014-04-04 13:21:18] |
| crazybears - Posts: 314 |
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suddenly TF seems working now !!!
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| [2014-04-04 16:29:25] |
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If you are still having issues with ES or TF, let us know. You are using the Sierra Chart data feed for ES. We have confirmed the Sierra Chart data feed is working properly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-05 20:33:42] |
| User35525 - Posts: 181 |
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I'm getting "symbol unknown" after downloading the 1116 pre-release. I tried Global Settings --> Symbol Settings --> Update from Server, and see this in the log: Symbol Error - CL.20140500.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found | 2014-04-05 15:22:02 CTS T4: Received 0 security definitions for underlying symbol * | 2014-04-05 15:22:02 I see from this thread this has been ongoing for 3-4 weeks, but I must use CTS (topsteptrader) and won't switch from Sierra Chart. I pay for Sierra Chart's realtime futures feed, but only use it once in a blue moon, on my development computer, to download 4-5 years of data for backtesting. That works with my IB broker. Question: Topsteptrader uses a sim feed instead of live, so is there any way to use the SC realtime feed with topsteptrader? The instructions say you need a live feed. Would I have to enable the 2nd live feed connection with IB, then connect to that from my CTS SC instance as a remote feed? Even if the answer is "yes" that I may use the SC realtime feed for topsteptrader (maybe as a remote feed to IB instance), it's unfortunate that it's an extra $20 just to add a 2nd SC realtime connection for my VPS computer, especially given that I don't use the realtime feed actively and also since CME now charges $15 for exchange fees. Instead of $20 for a 2nd computer, it might be better if you could track concurrent connections instead, or have clients pay for download credits, or just wave the $20 if people opt to not use your realtime feed in a realtime manner on two computers (like me, who needs non-realtime data for my backtesting computer, and realtime data on my trading VPS computer), considering CME's increased exchange fees. Date Time Of Last Edit: 2014-04-05 21:33:01
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| [2014-04-05 21:44:22] |
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Symbol Error - CL.20140500.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found | 2014-04-05 15:22:02 This problem occurred with an early revision of 1116. Update again with Help >> Download Prerelease. This should solve the problem unless there is some other issue going on, on the CTS side. If so, then we have had it with CTS. We will not put up with their poorly designed systems any longer. is there any way to use the SC realtime feed with topsteptrader? Yes you can, but it is not really relevant because if you are having a problem with a security definition not found, you cannot trade either using CTS. Would I have to enable the 2nd live feed connection with IB, then connect to that from my CTS SC instance as a remote feed? Not quite sure where you get this from. This does not make sense and it does not work like this.In regards to exchange fees, those only have to be paid once per Sierra Chart account. Not for each real-time connection with the Sierra Chart Exchange Data Feed. You only need to use a second real-time connection if you are using the data feed from two separate instances of Sierra Chart at the same time. Each instance uses a direct connection. You would not be using any kind of data sharing from a remote instance of Sierra Chart. Anyway, none of this is particularly relevant because as we said if you cannot get the security definition, you cannot trade either. All of this only goes to show why we have insisted numerous times the CTS, that their whole model of how they handle subscribing to symbols, is unnecessarily complicated. And the more and more we look at this and the more problems we see, it becomes more clear, that our position is 100% correct. No other trading platform works like they do. It does not make sense. It is causing an unnecessary amount of problems for us and for users. Reading through this post, and responding to each and every single question, is time-consuming. Especially when there is a misunderstanding about how things work , because that we have to spend more time to explain how things do work. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-05 21:45:20
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| [2014-04-06 17:52:25] |
| Bedhog - Posts: 179 |
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Hello Support, Is everything in order with my SC Data Feed? I've gone through the Full Reset/ Chart Reset process and the only symbol with [M] is TICK-NYSE. These are the CTS symbols being shown after a reset in v1116. CL.20140500.CME_NY GC.20140600.CME_CO NG.20140500.CME_NY NQ.20140600.CME_Eq YM.20140600.CME_E ES.20140600.CME_Eq Thank you. |
| [2014-04-06 19:49:03] |
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You also need to activate the CME exchange here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges There are two CME exchanges. One with market depth and one without. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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