Support Board
Date/Time: Sun, 24 Nov 2024 11:06:08 +0000
[Locked] - New Super Enhanced Trade Simulation Service
View Count: 12333
| [2021-06-08 19:49:34] |
| davidaguilera - Posts: 2 |
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Currently in Apteros tryout. Made new account after updating SC and going through the steps listed in the SC website to activate new Sim mode. Made new account name the same as SC account username, instead of Email as requested by Apteros. Tried making new account w/ my email, keep getting error message in screenshot. Seems like the only issue is the account name, SC will not let me create account w/ that name specifically. I can create accounts w/ other name (used "12345" right now, worked perfectly fine), just not my Email address (name of Apteros tryout account). Please advise
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 Sierra Chart Error Message New Sim.PNG / V - Attached On 2021-06-08 19:47:23 UTC - Size: 89.47 KB - 328 views Attachment Deleted. |
| [2021-06-09 08:42:14] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding post #50 you do not need to create a new account, your trading account has already been moved to the new simulation system. You just need to follow these instructions: To continue to use this service, you need to follow the below instructions: Update Sierra Chart to the latest release: Software Download: Fast Update After the update, in your installation of Sierra Chart which you use with this simulated trading service, select "Global Settings >> Data/Trade Service Settings". The "Current Selected Service" needs to be set to "Trading Evaluator". Set the "Service Settings >> Use Enhanced Trade Simulation Service" to Yes. Press OK. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers You should see your new account on the Trade Window: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) I'm having an issue I haven't run into before on one of my sim accounts. Trades in ES keep getting rejected due to insufficient NLV, as it's requiring 100% margin. In the settings, it's set to use 5%. I've reconnected, and also updated to the current release. There's just under $7k for account balance. I can't figure out why it's requiring 100% margin... any suggestions? Percent of margin can now be set per product. Edit your trade account, and then go to the Symbol Limits tab and then set Use Percent of Required Margin to 0 to disable this for the product. Do that for all listed products. Also do that for ALL_SYMBOLS. That may be the only listed product.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-09 15:34:31
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| [2021-06-09 13:23:14] |
| j4ytr4der_ - Posts: 938 |
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Thanks but I actually want it to use margin, I like to recreate as close as I can, a live account so I chose to go with 5% margin as a starting point. I feel like something changed because my account balance has not grown significantly and I used to be able to place trades in ES without any issue, but now I can't.
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| [2021-06-09 14:35:04] |
| davidaguilera - Posts: 2 |
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List of trading accounts when using new trading service is empty. Keep getting error messages when I try placing orders in the DOM ("account not authorized"). Issues began when I switched over to new simulator service.
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| Sierra Chart Error Message New Sim 3.PNG / V - Attached On 2021-06-09 14:34:12 UTC - Size: 48.46 KB - 310 views Sierra Chart Error Message New Sim 4.PNG / V - Attached On 2021-06-09 14:34:16 UTC - Size: 175.21 KB - 279 views |
| [2021-06-09 15:14:12] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding post #53, this is resolved. It appears as though there were invalid characters in the SC username, that was assigned to the trading account. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-09 15:14:49
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| [2021-06-09 17:36:06] |
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Thanks but I actually want it to use margin, I like to recreate as close as I can, a live account so I chose to go with 5% margin as a starting point. I feel like something changed because my account balance has not grown significantly and I used to be able to place trades in ES without any issue, but now I can't. On the Symbol Limits tab of the Manage >>Edit Trade Account window, you just need to set the Use Percent of Required Margin to 0 to disable this for the product. Do that for all listed products. Also do this for ALL_SYMBOLS. Once you do this the global percentage will apply.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-09 17:37:11
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| [2021-06-11 17:07:51] |
| j4ytr4der_ - Posts: 938 |
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OK thanks I will look into that. Another question, is the trade sharing feature live yet? I'm trying to set it up with another user so I can monitor his trades, but we can't get it to work. Where exactly should he be putting my username in and how do we get it to stick? So far every time we put my name in and commit, as soon as the window is closed and reopened, my name is gone. |
| [2021-06-12 05:38:23] |
| Sierra_Chart Engineering - Posts: 17154 |
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Here is the documentation for this: Simulated Futures Trading Service: Provide Read-only Access to Trade Account to Another User This documentation has to be followed by this "other user". They will be adding your username. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-12 05:39:06
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| [2021-06-12 23:28:58] |
| j4ytr4der_ - Posts: 938 |
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That's what we did, numerous times, and it just would never stick. We'll try it again, maybe there was a momentary glitch in the matrix.
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| [2021-06-13 02:57:40] |
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Definitely should not be any trouble. Are there any error messages that display after the operation? Provide us a screenshot, of the Trade Account Settings window after you add the username. If you still have trouble, we need to do a remote assistance operation to see what is happening in this case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-13 02:57:54
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| [2021-06-13 03:37:23] |
| j4ytr4der_ - Posts: 938 |
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There were no errors, he would put in my name, commit it, and once the window was closed and re-opened, my name would be gone. It never appeared in the drop down of valid names either. We'll try it again at some point soon, maybe I'll do a screen capture of the whole thing.
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| [2021-06-13 04:46:14] |
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There is no need to perform a commit. We do not think the right procedure is being followed. Carefully go through the instructions here again: Simulated Futures Trading Service: Provide Read-only Access to Trade Account to Another User And also update to the very latest prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-13 04:46:29
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| [2021-06-14 03:53:48] |
| j4ytr4der_ - Posts: 938 |
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Looks like he needed to be on the latest prerelease, we got it working finally.
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| [2021-06-14 04:56:31] |
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Really that should not have mattered. There must have been some other issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-16 18:39:17] |
| User902842 - Posts: 6 |
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Hello I have a question When opening a position, e.g. in gold, I can see the open position and stop loss, because I set it like that, but after about 2 minutes cancels my transactions and I have such a message attached in the e-mail. Do you know why this is so? Regards Daniel |
Attachment Deleted. Private File |
| [2021-06-17 05:53:46] |
| Sierra_Chart Engineering - Posts: 17154 |
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Post #64 is about live trading with Transact. We cannot help with that. If you are having trouble with Transact, we recommend using this service instead: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-17 17:02:05] |
| User754053 - Posts: 15 |
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SC-Version: 2270 Data/Trade-Service: Trading Evaluator, use Enhanced Trade Simulation: Yes Minor Bug: When naming Accounts Sim1 or similar, issues appear like being unable to switch to those Accounts, and if you only have such an account and trade within PNL is not shown in TradeWindow. |
| [2021-06-17 18:46:33] |
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This is definitively not a bug. Do not use a naming format like that. You need to use a completely different identifier for the Trade Account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-17 18:46:44
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| [2021-06-18 02:30:19] |
| ertrader - Posts: 672 |
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Can you please update the documentation to reflect any additional proper naming format rules? I looked through the documentation and did see this in step 9 under setup instructions: "In the Trade Account edit field enter any trade account identifier which is at least three characters. Using letters and numbers only." Date Time Of Last Edit: 2021-06-18 02:36:35
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| [2021-06-18 16:00:18] |
| User754053 - Posts: 15 |
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This is definitively not a bug.
I'm terribly sorry for calling it like that, wondering why that naming caused troubles, should be clear from the beginning. Sorry. Another feature causing problems, at least for me: Trying to change margin requirements.: Setting jumps back to 100, every time I entered a different number from 100 and press Update. Ah, of course, day-trade-margin procentual settings are working, so I'm using them. No worries. Edit: Thanks, I was not familiar with those terms, and in hindsight I have no idea how I managed to get the other settings working, but that one not. I must have mixed "update" with "upload" within my thinking. Date Time Of Last Edit: 2021-07-02 17:37:48
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| margin settings.png / V - Attached On 2021-06-18 15:59:52 UTC - Size: 75.83 KB - 290 views |
| [2021-06-18 16:24:38] |
| j4ytr4der_ - Posts: 938 |
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As far as I can tell, "Update" means "read settings saved on server" so in other words, you are erasing what you have put in. Hit Commit instead and see if that takes care of your problem. I do feel that "update" and "commit" are poor names as they are not at all standard in any software, anywhere. "Refresh" and "Save" would be better IMO. |
| [2021-06-18 19:45:56] |
| Sierra_Chart Engineering - Posts: 17154 |
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I do feel that "update" and "commit" are poor names as they are not at all standard in any software, anywhere. " https://sliksvn.com/support/subversion-basics-using-check-out-update-check-in-commit/ This is a version control system that we use. Not this specific one on that website, but we do use subversion on our own systems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-18 19:46:14
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| [2021-06-19 03:04:25] |
| j4ytr4der_ - Posts: 938 |
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Aha I see. So then it is common terminology in developer circles, but in my 46 years of using software, I've never encountered them in a consumer application. Of course it only requires a moment of experimentation to figure out what they do... still I feel the language could be made a little more user friendly.
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| [2021-06-28 09:49:49] |
| User350195 - Posts: 34 |
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Guys the new trade service does not submit orders with Forex symbols. Works fine with futures though.
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| [2021-06-28 22:23:43] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding this: Trying to change margin requirements.: Setting jumps back to 100, every time I entered a different number from 100 and press Update. Ah, of course, day-trade-margin procentual settings are working, so I'm using them. No worries. Software Download: Fast Update And when you change that value, and after you are all done changing the settings, press the Commit button at the bottom. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-02 10:51:03] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding post #73 and Forex symbols, we will get that issue resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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