Support Board
Date/Time: Sat, 30 Nov 2024 04:35:14 +0000
Now Available: Binance Data Feed!
View Count: 20554
| [2020-12-31 08:32:08] |
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Regarding post 49, the contract with the current symbol: BTCUSDT_FUT_BINANCE Will be changed to BTCUSDT_PERP_BINANCE As well as other perpetual contracts on that same feed. Regarding this contract: BTCUSD_PERP_BINANCE This portion of it: BTCUSD_PERP is from Binance. We have only added the suffix _BINANCE. So we will not make any changes to that. And symbols like this: BTCUSD_210625_BINANCE which are also on the same connection as BTCUSD_PERP, we will leave the symbol naming the same. We are working on the changes now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-31 08:32:26
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| [2020-12-31 10:15:27] |
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The symbol changes described in post 50 are now released on one server. Update: The other server was completed about 30 minutes later. So this is now all complete. Be sure to update the symbols. You can access the symbols through File >> Find Symbol >> Binance >> (Get Binance Symbols) >> Get Symbols [button]. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-31 23:30:03
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| [2020-12-31 21:19:34] |
| User447451 - Posts: 10 |
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in regards to post #47 and strange prints - has this filter/fix been deployed to other futures contracts or just BTCUSDT perp ? it appears that there are still some wicks on other contracts such as the ETHUSDT perp
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| [2020-12-31 23:28:14] |
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The most recent data for that symbol looks clear of any out of range values: http://www.sierrachart.com/image.php?Image=1609457238924.png We added two different kinds of filtering. One of them was added about 3 days ago and another one about .5 days ago. Prior to this, there is no filtering so you will see some out of range values at earlier days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-31 23:29:32
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| [2021-01-01 17:52:17] |
| User447451 - Posts: 10 |
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Thank you for the response, yes all the out of range values are indeed in earlier days
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| [2021-01-01 22:00:25] |
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Notice: We are doing some system maintenance at this time on our servers. We encountered a missing data issue with Binance data but we are going to be patching that, in the next couple of hours. Also there will be a failure to connect to one of the systems but there will be a reconnection to the other available system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-02 06:24:02] |
| Sierra_Chart Engineering - Posts: 17267 |
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During the system maintenance, unfortunately we lost some historical Binance data because we did not have data recording going on for certain periods of time. In one case about 20 minutes for some symbols, and in another case about three hours for some symbols. All of our market data systems are designed in such a way to avoid this. But there was just certain conditions which led to it. We are disappointed in this, but we have made changes to prevent it again and we will add additional redundancy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-03 00:15:10] |
| Himalaya - Posts: 10 |
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In a perfect world, what would you guys need to get your own Crypto/Metals exchange going? How much in funding, time? Would you be willing to take on investors? With the SierraCharts front-end You guys would become the go-to exchange for serious crypto traders and suck in a large amount of liquidity from all of the other exchanges with their Tradingview charts and sub-standard APIs in a very short time. |
| [2021-01-04 08:24:04] |
| User618539 - Posts: 13 |
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dear SC team, the DOM for the symbol BTCUSDT_PERP is stil a mess... this product is one of the most imp BTC perps to watch imo..so, it wld be just wonderful if this DOM cld be fixed... TIA! |
| [2021-01-04 16:09:43] |
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Regarding post #58, we are not observing that but we will watch it for a longer period of time. However, this means that data is fine on the server. For now just reconnect to the data feed until we determine what the cause is: File Menu: Procedure to Reconnect to the Data and Trade Servers Regarding post #57 we need some ttime to put together an answer related to that. Thank you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-05 20:09:22] |
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Regarding post #58, we still do not observe this problem at all. We want you to disable the use of Custom Symbol Settings Values and reconnect to the data feed and see if that resolves it: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-05 20:09:40
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| [2021-01-14 05:00:20] |
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In a perfect world, what would you guys need to get your own Crypto/Metals exchange going? How much in funding, time? Would you be willing to take on investors? We need responsible and dedicated and intelligent people who would be involved with aspects of operations of this exchange. In regards to funding and investors, not sure we can really answer that now. Contact us through an account support ticket if you would like to help:https://www.sierrachart.com/usercp.php?page=SupportTickets And make reference to this post. With the SierraCharts front-end You guys would become the go-to exchange for serious crypto traders and suck in a large amount of liquidity from all of the other exchanges with their Tradingview charts and sub-standard APIs in a very short time. Thank you for this.And we do apologize for the late follow-up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-14 05:01:00
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| [2021-01-15 08:58:11] |
| User101680 - Posts: 11 |
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dear SC team, reg #60 i did all the steps y described..but...DOM on my end still looks like a mess..see attached pic TIA |
 nance_fut_DOM-1.PNG / V - Attached On 2021-01-15 08:57:33 UTC - Size: 62.21 KB - 406 views |
| [2021-01-15 10:18:39] |
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We have no solution for post #62. We cannot reproduce it at all even over an extended time and in general problems like this are complex. It is not something we can invest any time with right now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-15 10:18:50
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| [2021-01-15 10:57:28] |
| User101680 - Posts: 11 |
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in reg to post #63 if i understand correct, y are saying that when y display the DOM on y end there are no offers left stuck below the BBO and no bids stuck above? and every lmt order is updating correctly? just to circle in on the possibilities where the prob lies. funny thing is that the ETHUSDT perp DOM does look fine TIA Date Time Of Last Edit: 2021-01-15 10:58:54
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| ETH_perp_DOM.PNG / V - Attached On 2021-01-15 10:54:25 UTC - Size: 45.13 KB - 394 views |
| [2021-01-18 03:34:50] |
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When you reconnect to the data feed, do the overlapping market depth levels go away?: File Menu: Procedure to Reconnect to the Data and Trade Servers Does anyone else notice this with that symbol? We do not see the problem where the bid and ask market depth quantities are overlapping each other. The best bid quantity never overlaps best ask quantity. At least not for more than a second and not by much. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-18 03:35:42
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| [2021-01-20 05:49:43] |
| ershidu - Posts: 4 |
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when I custom (chart set-> tick size), the problem of #58 occur
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| [2021-01-20 09:22:07] |
| User101680 - Posts: 11 |
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hello, in reg to post #65 if i disconnect and reconnect again, the DOM starts running correctly on the default chart settings aka ticksize as autoset from data feed...but after 1 or 2min sides are overlapping again... ive made a little vid on this if y are interested...cld be a data prob on my end, looks like the book data just not updating ...not sure cheers |
Private File |
| [2021-01-22 01:15:03] |
| SKZ90 - Posts: 74 |
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Does all the orderflow tools work with this Binance market data feed?
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| [2021-01-25 21:08:18] |
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We need some time to look over the market depth data issue with Binance data. Does all the orderflow tools work with this Binance market data feed? Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-25 21:08:26
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| [2021-02-04 02:31:21] |
| User530509 - Posts: 1 |
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what brokers even support bitmex and binance data feeds. apologize if this question is basic, but I have no idea and would like to try them out on the platform
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| [2021-02-04 14:04:02] |
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If you do not already have access to these data feeds, you need a direct account. Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-12 09:05:18] |
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Regarding the overlapping market depth data that has been reported in this thread, with BTCUSDT_PERP_BINANCE, we now have observed this and we will get the issue resolved as soon as we can (expected this coming week). We have had other priorities to work on. Debugging market depth issues is quite involved. We do apologize for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-14 02:03:27] |
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Regarding the depth issue described in post #67, we now know what the reason for this is. And why we could not reproduce it previously. It relates to when using a relatively small number for this setting and there is a significant and fast change in price: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxDepthLevels For now set that to 0 until we determine a solution. We do apologize for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-14 02:05:43
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| [2021-02-14 10:35:22] |
| User101680 - Posts: 11 |
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hello SC team, in response to #73 i can report back that this was indeed the issue...ive set the parameter to 0 now and things do work just fine now! TIA |
| [2021-02-16 10:30:05] |
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Regarding the depth issue described in post #67, we now know what the reason for this is. And why we could not reproduce it previously. It relates to when using a relatively small number for this setting and there is a significant and fast change in price: This issue is now resolved. Update to prerelease version 2231 or higher.
https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxDepthLevels For now set that to 0 until we determine a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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