Support Board
Date/Time: Mon, 25 Nov 2024 17:37:15 +0000
[Locked] - OEC and ver1081
View Count: 4774
| [2014-02-05 17:00:22] |
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If your CPU usage is not using an entire CPU core, then the lagging issue would be an issue outside of Sierra Chart. Refer to help topic 4: Http://www.sierrachart.com/index.php?l=doc/helpdetails4.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-05 18:07:54] |
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From OEC about data lagging issue: We did experience a data issue with one of the pricing machines earlier today. This did not affect all customers, just those on affected machine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-06 17:14:24] |
| NRGTrader - Posts: 351 |
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>From OEC about data lagging issue: >We did experience a data issue with one of the pricing machines earlier today. This did not affect all customers, just those on affected machine. Interesting. I wonder if that server issue also exacerbated the version 1088 issues? It was a heavy news day this morning (02.06.14) at 0830ET and had OEC Trader, Sierra Chart version 1078 and numerous other apps running as always and data in Sierra Chart vs. OEC didn't "miss a beat". Tomorrow morning at 0830ET will be a true test, ,monthly non-farm payrolls. Date Time Of Last Edit: 2014-02-06 17:14:45
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| [2014-02-06 18:57:38] |
| User37462 - Posts: 31 |
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1)After installing new actual version 1089 (from probably 1078) Market statistick $TICK chart shows strange values. I can see correct values (bars) before installation. But after the installation the bar have always the same high = 1764. Bottom is around +/-100. 2)I have also issue with ESH4 market real time data. After SCH starts - last bar ESH4 is repeating every single bar without change. After restart I can see correct values/bars but than last bar is repeating again and again. Although I have no problem with charts YMH4 and NQH4. I have also noticed that all markets DOM values are not correct (not changing)! Thanks for any response. Date Time Of Last Edit: 2014-02-06 20:29:35
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| [2014-02-06 22:18:08] |
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1. We will correct this. 2. We need to look into this. This might be related item 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-07 15:45:12] |
| User37462 - Posts: 31 |
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Market statistick $TICK is OK now; Charts with markets are OK, But there are wrong values for some markets (example YMH4) in DOM. Values are somehow "frozen" |
| [2014-02-07 20:16:07] |
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We are testing the YM now with OEC.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-07 20:25:37] |
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But there are wrong values for some markets (example YMH4) in DOM. Values are somehow "frozen" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-07 20:44:22] |
| ejtrader - Posts: 688 |
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sc team - Assuming - Market depth is still an open issue with OEC/Fix. Would you please confirm - when it gets addressed? Thanks http://screencast.com/t/ZfT6B0h2NfAT - SC 1090 - OEC/Fix - Sim |
| [2014-02-11 16:24:16] |
| User37462 - Posts: 31 |
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Please do you have any update about wrong values in DOM?
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DOM.jpg| [2014-02-11 17:37:03] |
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The depth you post in that image, looks really incorrect. We do see a problem but not like that. We have told OEC about the issue. So far no resolution. One temporary solution is that you can select File >> Disconnect and then File >> Connect to Data Feed to get the proper market depth. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-11 17:37:39
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| [2014-02-12 12:06:09] |
| NRGTrader - Posts: 351 |
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I am still using version 1078? Any progress on "fixing" the data issues with version 1090 and OEC? Also, even using version 1078 this morning I began receiving this error for symbols - using OEC data service in global>data/trade service settings - this occurs on all symbols. "Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-02-12 06:57:44 The network socket is connected. | 2014-02-12 06:57:44 HD Request # 50 - Sending historical data logon request message. | 2014-02-12 06:57:44 The network socket for historical data has been closed. | 2014-02-12 06:57:44 HD Request # 50 - Error downloading historical Intraday data for ZBH4. Historical data logon error: Serving data is disabled. | 2014-02-12 06:57:44 HD Request # 50 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZBH4 | 2014-02-12 06:57:44" |
| [2014-02-12 17:58:03] |
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At this point all data issues that exist when using OEC with newer Sierra Chart versions are on the OEC side. We are not able to resolve them ourselves. We have reported them to OEC. One of the most significant problems is users losing the connection to the main FIX trading server. One thing we could possibly do is maintain the price data connection if that happens, but this should not be occurring to begin with. HD Request # 50 - Error downloading historical Intraday data for ZBH4. Historical data logon error: Serving data is disabled. | 2014-02-12 06:57:44 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-12 18:00:08
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| [2014-02-12 19:35:49] |
| NRGTrader - Posts: 351 |
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>At this point all data issues that exist when using OEC with newer Sierra Chart versions are on the OEC side. May I assume this statement to mean "newer versions" includes 1078 and the issues with 1090 have not been resolved either since the toot of the problem is on the OEC side? Recall I uninstalled 1090 last week and reverted to 1078. I am very hesitant at this point to move back to 1090 unless there is a clear indication/reason to do so. |
| [2014-02-12 19:49:02] |
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1078 uses the older connection method even if you see the name of the OEC service as Open ECry FIX/FAST in that version. So you should be fine with that version for now. Also, if you restart Sierra Chart, the problem with the historical data requests giving some errors in the Message Log is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-14 19:37:10] |
| User37462 - Posts: 31 |
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Any response from OEC according DOM incorrect data?
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| [2014-02-14 20:39:12] |
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Yes, and they are not understanding the problem we are describing to them. We will try again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-15 18:05:53] |
| David-G - Posts: 21 |
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Have I got a problem, or will it be automatically resolved come Sunday night when the US market reopens? My problem is that when I load up Sierra Charts (using the OEC data feed) I see on the top right hand side of my charts that I get a yellow message saying 'waiting to reconnect...' and it doesn't reconnect. All my usual charts open up as they should, but that 'waiting to reconnect...' message combined with the logs tells me that I am not connected. I was away on holiday until last weekend which is when I may well have uploaded version 'SC 1090' which is on my computer now. Is this non-connection problem due to my having version 1090 on my machine? All I am concerned about is that my charts should work properly come Sunday evening's US re-opening. Can you please tell me if they will work? And if not what all should I be doing to get my system up and running again? If I need to do anything at my end, please give me a step-by-step series of instructions as I am no computer wizard. Thanks, David |
| [2014-02-15 18:40:29] |
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The OEC FIX server is not available over the weekend until Sunday evening. So sometime before the market opens Sunday evening, Sierra Chart will automatically reconnect if you see Waiting to Reconnect in the status box. Or you can select File >> Connect to Data Feed before the Sunday open.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-15 18:41:24
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| [2014-02-15 23:42:24] |
| David-G - Posts: 21 |
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Sierra, I am afraid the 'connect to Data Field' possibility you mentioned doesn't appear to be an option with my set-up, as that option is 'greyed out' ... that being so I hope that my charts will automatically connect (as hinted at by you in your reply) come Sunday evening onwards. On perhaps a related issue, last week there was at least one instance when I was watching the YMH4 contract, on both my sierra monitors and my OEC Trader Platform monitor (my computer runsd multiple monitors) and I noticed that my sierra charts were at times either 'frozen' or else were running behind the OEC Trader Platform charts that I had open (on the same computer). From memory this happened at the time of some 'fast market' price action (around the release of some economic news). Is this freezing / lagging the market (during 'fast market' conditions) something you guys are aware of? And is it something that is being looked into by you? Thanks, David |
| [2014-02-16 00:47:09] |
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From documentation: If Connect to Data Feed is disabled, this means Sierra Chart is already connected to the server or servers, or it is in the process of connecting, or it was unable to connect and it is in the process of waiting to reconnect. To cause an immediate reconnect if it is in the waiting to reconnect state, select File >> Disconnect and File >> Connect to Data Feed.
You will get a connection Sunday evening, for sure.On perhaps a related issue, last week there was at least one instance when I was watching the YMH4 contract, on both my sierra monitors and my OEC Trader Platform monitor (my computer runsd multiple monitors) and I noticed that my sierra charts were at times either 'frozen' or else were running behind the OEC Trader Platform charts that I had open (on the same computer). Is this freezing / lagging the market (during 'fast market' conditions) something you guys are aware of? And is it something that is being looked into by you? Http://www.sierrachart.com/index.php?l=doc/helpdetails4.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-16 00:48:07
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| [2014-02-17 01:11:02] |
| User47068 - Posts: 15 |
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I use SC Real Time Data feed. Up until 30 minutes ago (Sunday 2/16, 6:35 p.m. Central), I was using SC v.1077. My positions showed correctly. But, the prices were frozen to where they were on Friday. I upgraded to v.1091 based on a notice I saw in your start-up message window. Now the positions still show correctly, and the price data looks like it's current, (yay!) but the open position fills are showing at $0.00 and the P&L is showing $0. Three questions: 1. What does this mean? 2. How do I fix it so that my fill prices and P&L show up with accurate values (lie they did before) 3. Why did we go to this FIX/FAST? It was stable before. What problem were you trying to fix? AZM |
| [2014-02-17 14:09:51] |
| User79157 - Posts: 22 |
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This morning I noticed gaps in the charts like this ESH4 and all the indexes. Below is the log. Is this an OEC feed error? Software version: 1066 | 2014-02-17 04:46:02 Usage end date: 2014-05-31 | 2014-02-17 04:46:02 Enabled for: Sierra Chart Historical Data Service. | 2014-02-17 04:46:02 Active service: Open E Cry | 2014-02-17 04:46:02 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-02-17 04:46:02 2014-02-17 04:46:02 Local computer clock time | 2014-02-17 04:46:02 2014-02-17 12:46:02 GMT time | 2014-02-17 04:46:02 2014-02-17 04:46:02 Time zone adjusted time | 2014-02-17 04:46:02 Time difference to server time: 4 seconds. | 2014-02-17 04:46:02 Program path: C:\SierraChart\ | 2014-02-17 04:46:02 Data Files path: C:\SierraChart\Data\ | 2014-02-17 04:46:02 OS Version Number: 6.1 | 2014-02-17 04:46:02 (Log removed. Was not requested and confuses and makes the thread hard to read.) Date Time Of Last Edit: 2014-02-17 16:36:01
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| [2014-02-17 14:34:48] |
| NRGTrader - Posts: 351 |
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OEC and version 1078 Data missing from Sunday evening, 02.16.14 2130ET until this morning 02.17.14. Shutdown SC and reloaded and tried using OEC historical, SC historical and SC historical intraday to fill in data - unable to do so. |
| [2014-02-17 14:58:19] |
| NRGTrader - Posts: 351 |
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UPDATE * After seeing the message that SC historical intraday is no longer supported, I thought I'd download version 1093 and see if it fixed the issue. I just installed version 1093 and tried using OEC historical and SC historical - tried delete/download data using both options and no data is downloaded. Aggravating at best :( UPDATE * I just noticed, neither a download using download pre-release from the help>download or the link on this website stating version 1093 (02.17.14) download version 1093. Both result in version 1092. Does a version 1093 exist????? Date Time Of Last Edit: 2014-02-17 15:02:56
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| [2014-02-17 15:19:08] |
| User79157 - Posts: 22 |
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Tbond it appears that Sierra is incapable of helping anyone who uses OEC. This is frustrating to me. So you are seeing the OEC data updating correctly with the right prices, and Sierra with the strange gaps EX: ESH4 weekend data, correct?
Date Time Of Last Edit: 2014-02-17 15:19:41
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