Support Board
Date/Time: Wed, 27 Nov 2024 20:47:08 +0000
OpenGL support Now Ready for Initial Testing
View Count: 30806
| [2019-09-12 09:49:21] |
| User907968 - Posts: 823 |
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Hi support, Not a technical issue, more an observation when using openGL. Personally I am now finding line width 1 to be not much use for anything other than solid lines. The line is either bordering on being invisible (in the case of dotted line) or it's difficult to quickly distinguish between dashed, dash-dot & dash-dot-dot. If don't know if other people see it the same, or maybe it's just me and I should invest in new glasses (or use wider lines). |
| [2019-09-12 11:04:42] |
| User907968 - Posts: 823 |
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I observed some other strange behavior today when there are different coloured transparent rectangles drawn onto the chart. - Sometimes the fill colour of one or more rectangle will change depending on the chart scroll position. - Very occasionally, when switching chartbooks there is sometimes a faint/ghost image showing parts of the previous chart within the transparent fill area of one or more rectangles on the new chart. edit: in regard to the comment about ghost image, having seen this occur a couple more times I can't say with any certainty what the source of the ghost image is. It may be from the previous chartbook or it may be from one of the charts behind current one (but in the same chartbook). Date Time Of Last Edit: 2019-09-13 13:13:04
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| [2019-09-12 13:04:46] |
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In regards to post #50, post #51, please provide Chartbook for us to test.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-12 13:05:04
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| [2019-09-12 13:40:01] |
| User907968 - Posts: 823 |
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Ok, chartbook attached as requested. I also attached a couple of images as an example of what I saw earlier, although not the same chartbook. The rectangles in the images are added by a custom study, but I was able re-create the issue with manually added drawings also. Let me know if you want anything else. |
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| [2019-09-13 13:05:20] |
| samual sprat - Posts: 343 |
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Yeah still got issues with transparency and colour disappearing from rectangle/extended rectangle on 1987. Not sure what triggers it but seems to happen after i've been cutting rectangles or deleting drawings
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| [2019-09-18 09:32:46] |
| User907968 - Posts: 823 |
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A further comment regarding post #50 - Subgraph lines, such as MA, will often appear as a solid line when the draw style is dash, dash-dot & dash-dot-dot and the chart bar spacing is small. In the attached images, the MAs are set to show each of the line-styles listed previously in addition to dot. Regarding capturing screen images - 'Edit >> Screen Images >> Save Chart to File' does not seem to capture the screen colors correctly. 'Edit >> Screen Images >> Copy Chart Image' does not seem to work any more, a message is returned when trying to paste into paint - "The information on the clipboard can't be inserted into paint" Date Time Of Last Edit: 2019-09-19 08:50:07
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| [2019-09-19 03:52:15] |
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Subgraph lines, such as MA, will often appear as a solid line when the draw style is dash, dash-dot & dash-dot-dot and the chart bar spacing is small. This will be the case and we do not see how we can do better with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-24 18:20:09] |
| Tooth Fairy - Posts: 79 |
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Version 1991 has caused these problems for my system: Window 10 Home, GTX 1060, Driver 436.60. I used Ver. 1990 previously ... Message Log copy ... '''' Loaded depth data records for CLX19_FUT_NYMEX 2019-09-18 from 2019-09-17 22:19:51 to 2019-09-18 13:57:43. | 2019-09-24 14:09:35.019 CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::DrawFillSubgraphs. | 2019-09-24 14:09:35.123 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::DrawFillSubgraphs. | 2019-09-24 14:09:35.192 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.193 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.195 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.197 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.199 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.202 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.204 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.206 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.208 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.210 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.212 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.214 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.216 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.218 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.220 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.222 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught exception in c_Chart::GraphDataForGraph. | 2019-09-24 14:09:35.224 * CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2019-09-24 14:09:35.228 * | Caught an unhandled exception in AsyncWindowProc. Message: 1024, wParam: 0, lParam: 0. | 2019-09-24 14:09:35.229 * Loaded depth data records for CLX19_FUT_NYMEX 2019-09-19 from 2019-09-18 21:30:05 to 2019-09-19 13:53:35. | 2019-09-24 14:09:35.609 CLX19_FUT_NYMEX [C][M] 10 Sec #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 512, wParam: 0, lParam: 50660612 | 2019-09-24 14:09:35.962 * .... |
| [2019-09-24 18:50:39] |
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Attach the Chartbook you are using. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-24 23:47:10] |
| Tooth Fairy - Posts: 79 |
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Here it is ...
Date Time Of Last Edit: 2019-09-28 19:40:35
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Private File |
| [2019-09-27 10:32:41] |
| User907968 - Posts: 823 |
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Another observation, relating to OpenGL & the following option - Global Settings -> General Setting -> General 4 -> Destroy Chart Windows When Hidden If multiple chartbooks are open within the same instance and this option is not enabled, then I am noticing that the application can be much less responsive. The sluggish behaviour coincides with Microsoft's DWM.exe spiking to 10-15% CPU usage (typically <= 1%) There are no detached charts and SC is contained within a single monitor. The OS is Win 7 Pro. Maybe this is expected behaviour, in which case I will make sure to always enable "Destroy Chart Windows When Hidden". |
| [2019-09-28 06:08:33] |
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In regards to post #60, if a chart is not visible, it should not receive a WM_PAINT message and not be drawn. We need to test this. If it is not receiving a WM_PAINT message and it is still causing a performance issue, we need to see if there is anything we can do from our side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-30 09:39:35] |
| User907968 - Posts: 823 |
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I am using n_ACSIL::s_LineUntilFutureIntersection & sc.AddLineUntilFutureIntersectionEx() to draw transparent extension zones. When a study draws multiple zones using more than one colour, sometimes the colours get mixed up along the length of the extension zones. The attached images show the issue, image 1 has openGL enabled, whilst image 2 does not. Date Time Of Last Edit: 2019-10-01 06:16:46
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 image 1 - openGL.png / V - Attached On 2019-09-30 09:39:15 UTC - Size: 89.93 KB - 595 views image 2.png / V - Attached On 2019-09-30 09:39:22 UTC - Size: 42.25 KB - 530 views |
| [2019-09-30 12:43:44] |
| User907968 - Posts: 823 |
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Sorry support, it's me again.... There may be a GDI leak in v1993 when openGL is enabled. Attached images - #1 User interface only, no chartbooks open #2 11 Chartbooks open, immediately after opening #3 11 Chartbooks open, cycled through chartbooks 5 times to simulate browsing charts throughout the day |
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| [2019-09-30 15:40:32] |
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In regards to post # 63. Test version 1993: Software Download: Fast Update See if that makes any difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-30 15:59:30] |
| User907968 - Posts: 823 |
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Ok, updated as instructed and repeated test. GDI object behaviour seems unchanged. |
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| [2019-09-30 16:05:12] |
| samual sprat - Posts: 343 |
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Hi SC. In 1992 chart calculator multi line is not working and shows only one selected attribute on one line. Unchecking the multi line option stretches out all the attributes as expected
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| [2019-10-02 15:56:07] |
| User316362 - Posts: 210 |
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In versions 1991 and pre-release 1994.... Turned on the Trading DOM ( Trade>>Trading CHart DOM On) causes all drawings, studies and right axis(price etc) to disappear in CHart region Date Time Of Last Edit: 2019-10-02 16:02:38
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| [2019-10-02 16:19:46] |
| User907968 - Posts: 823 |
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v1994 - drawing transparency setting seems reversed i.e. transparency % actually represents the opacity |
| [2019-10-06 13:50:42] |
| samual sprat - Posts: 343 |
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The transparency values being reversed - is this the new way to set transparency levels? If so fine, but confirm either way so I don't change all my drawing tools only to have to change them again later
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| [2019-10-06 19:46:31] |
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No, this problem will be corrected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-07 02:06:54] |
| User316362 - Posts: 210 |
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#67 above looks to be resolved in the latest v1996...thanks.
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| [2019-10-08 13:27:57] |
| User316362 - Posts: 210 |
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OpenGL.... when right-click on tool drawing (example Fibonacci)...the color selection only lists the color number. The actual colors that use to be beside the color number are now missing v1997
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| OpenGL-Colors.png / V - Attached On 2019-10-08 13:27:34 UTC - Size: 7.52 KB - 497 views |
| [2019-10-08 15:40:42] |
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We are looking over all of the recent issues mentioned in this thread including post #72.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-09 02:07:19] |
| Acro - Posts: 441 |
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Re the pixelated text, changing the font to consolas bold actually looks quite good and a lot clearer than Segoe with Open GL The only issue with this is that then the text in the label column and region data line can appear microscopic Date Time Of Last Edit: 2019-10-09 02:09:09
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| [2019-10-09 04:26:27] |
| Acro - Posts: 441 |
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Re selecting a price to buy or sell at from the Chart DOM, there is currently no option in the graphics settings to adjust the colors that appear when placing your cursor in the buy or sell columns of the Chart DOM. See attached screenshots - it would be good to be able to choose these colours to make it clear what price one was selecting and it would also be good if the price column could show the text of the price chosen for the buy or sell regardless of what the scale settings might be for the Chart DOM. This would increase user confidence when placing orders from the Chart DOM |
| 191009_1133_29.png / V - Attached On 2019-10-09 04:26:10 UTC - Size: 1.28 KB - 489 views 191009_1133_17.png / V - Attached On 2019-10-09 04:26:19 UTC - Size: 2.14 KB - 521 views |
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