Support Board
Date/Time: Mon, 25 Nov 2024 07:51:39 +0000
IG Index
View Count: 24203
| [2015-02-17 02:52:23] |
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There are still some technical/business issues to work out with IG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-03 09:18:52] |
| sierra28 - Posts: 120 |
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hello support, when this integration will be disponible ? |
| [2015-03-03 17:39:20] |
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All we can say is that it is currently being worked on. Please also be aware that a 5000 USD or euro IG account balance will be necessary to use Sierra Chart with IG Markets. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-03 19:01:05] |
| DEA1 - Posts: 47 |
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Why such a hefty minimum? Is it a fix connection? So, as a UK customer of IG, I will need an account balance of £5000 to connect through SC? I don't understand, are they worried about something?
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| [2015-03-03 22:10:38] |
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It is a FIX connection and not totally certain of the reason for the minimum but it does relate to it being FIX. We would expect the equivalent in pounds to be less.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-18 17:21:45] |
| sierra28 - Posts: 120 |
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Some news Support ?.
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| [2015-03-19 17:11:49] |
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We are still working on integration to IG Markets. It is not yet ready. It is more involved than expected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-31 14:38:04] |
| DEA1 - Posts: 47 |
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Any general date for release?
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| [2015-04-14 16:41:56] |
| sierra28 - Posts: 120 |
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3 months late; it is hopeless. could you please estimate a possible deadline now ? : 1 month, 3 months, never... |
| [2015-04-14 17:45:13] |
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We are working on IG Markets, but we do have a lot of other priorities. For example, we needed to spend time working on the new CME market data protocol. We are going to spend more time with IG Markets this week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-14 17:45:38
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| [2015-04-15 14:53:36] |
| DEA1 - Posts: 47 |
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We are going to spend more time with IG Markets this week I, for one, will be holding you to this promise. |
| [2015-04-15 15:09:27] |
| sierra28 - Posts: 120 |
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Thanks DEA1, i appreciate and lot of IG customers's using prorealtime... bon courage. |
| [2015-04-15 15:29:26] |
| DEA1 - Posts: 47 |
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It's purely selfish motivation :) I do think it's a real opportunity for SC to enhance its European profile and create new business. IG is a leader in its field and has thousands of customers but who are currently limited in their platform options.
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| [2015-04-24 17:45:12] |
| DEA1 - Posts: 47 |
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Any news on estimated time to release?
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| [2015-05-09 16:42:38] |
| TH.555 - Posts: 38 |
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+1 for IG integration Thanks |
| [2015-05-14 20:08:15] |
| DEA1 - Posts: 47 |
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Not going to happen, I would guess.
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| [2015-05-14 21:22:38] |
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It is going to happen because a lot of work has already been done with IG Markets integration. As usual, these things always end up being a lot more complicated than expected. We just have gotten busy with some work with the new CME data feed which took priority. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-14 21:22:58
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| [2015-06-03 17:04:45] |
| DEA1 - Posts: 47 |
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Great news, could you give an approximate date for completion?
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| [2015-06-03 20:20:29] |
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The integration to IG Markets is complete but there are final details we need to finish before we release it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-05 09:21:48] |
| Spinoza - Posts: 62 |
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Hopefully I am wrong but I think that all the UK spreadbetters are going to be disappointed. My guess is that this account and FIX connection will only be usable on a CFD account. To access your spreadbetting account you need to use the public REST API as I've previously requested. I am a great fan of SC, but I fear that this is SC going down a prefered technology route again rather than listening to customers and giving them the features that they regularly plead for on the support board.I think I can see a future SC post complaining that no one is using the IG connection after all the work they've done. |
| [2015-06-05 09:48:34] |
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We will have to ask IG Markets about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-05 19:06:49] |
| DEA1 - Posts: 47 |
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I agree, would be a real pity if integration was just for CFD accounts. Most active traders are spread betting because of the tax free flexibility: fx, index and commodity trading. CFD's are mainly for UK, European and US stock investors (If I wanted to trade whole contracts why would I choose IG with a 1.8 pt spread on the Dow, for example? I'd trade directly with an FCM/broker). Therefore, less need for such a sophisticated front end platform like SC. Of course, a front end like SC connected through fix gives the spreadbetter an advantage, maybe IG don't want their punters to have this level of control? On the other hand, the combination would blow all other SB competition out of the water. And would attract Institutional cash, I'm sure. If their execution policy is truly open, neutral and objective, what have IG got to lose?
Date Time Of Last Edit: 2015-06-05 19:09:22
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| [2015-06-24 17:21:01] |
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This is what IG Markets has told us today: Unfortunately we are make some changes to our API that will take around 6 weeks to implement. We will not be able to move forward until then. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-24 17:21:12
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| [2015-06-25 16:50:04] |
| sierra28 - Posts: 120 |
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API in production will not be update before August, so if you are ready why don't you release Sierra now ?
Date Time Of Last Edit: 2015-06-25 16:51:05
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| [2015-06-25 17:03:41] |
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IG Markets support has been released. But we do not think you can use it unless IG Markets were to set up your account to connect to the FIX server. We also do not have access to the real-time FIX data feed to maintain historical data and provide the real-time data. We have asked IG Markets about this but so far no response. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-25 17:04:13
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| [2015-08-20 07:43:24] |
| sierra28 - Posts: 120 |
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Some news ?
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