Support Board
Date/Time: Tue, 15 Apr 2025 12:42:44 +0000
chat and nrty
View Count: 346
| [2025-04-13 19:10:49] |
| Sierra_Chart Engineering - Posts: 19226 |
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There was a change that we made, to the Ntfy app server to solve this by using a Google service in the background that sends notifications to the iPhone. Should not be anything more that we would need to do from our side. Follow the instructions here and see if this solves the problem: Notice: New Mobile Alert Notification Service Available Now! | Post: 413200 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-13 20:34:19] |
| User266380 - Posts: 26 |
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Sorry but i ve never seen any "reconnecting" and there is no option to pick the connection protocol in the settings of the ntfy app. It sounds like the app has issues or is just not good fit which makes it essentially useless if it cannot do the push notifications on iphones. You are an advanced charting and trading platform and I m expecting you guys will try to address this ASAP because remote alerting is essential for many traders who just don’t spend all their time in front of the screens. The emails and Telegram used to work fine in the past and ntfy is a downgrade to the service right now…
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| [2025-04-13 21:21:58] |
| Sierra_Chart Engineering - Posts: 19226 |
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Remote alerting is now supported. The issue is specific to your particular case. We will have a look again at your case. Does anyone else using an iPhone experience a problem? Telegram is unreliable. It was simply unreliable. It completely deteriorated to an unusable state where many messages were not being delivered and they were substantially delayed. This is absolute 100% fact. We had no choice but to remove it. And emails are also very unreliable and problematic for so many reasons. The use of email is totally unreliable. It is so common that users would not get email messages, there would be delivery delays, and it was a common problem where our mail server would get banned by other mail servers. There was no choice but to remove email alerts to users. For now, use the web-based chat to receive alerts: Chat and Communications Platform: Web-Based/Mobile Chat Application Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-13 21:22:32
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| [2025-04-14 12:45:53] |
| User266380 - Posts: 26 |
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Hi, yes i know another sierra chart user with an iphone that has to manually update the topic in the app to get the updates.
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| [2025-04-14 14:58:19] |
| Sierra_Chart Engineering - Posts: 19226 |
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We need to hear directly from other iPhone users.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-14 20:20:59] |
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Make sure that you have the settings enabled for ntfy under "Settings >> Apps >> ntfy" as per the screenshot.
Sierra Chart Support Date Time Of Last Edit: 2025-04-15 06:05:36
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 IMG_93B86DF02478-1.jpeg - Attached On 2025-04-14 20:20:54 UTC - Size: 110.49 KB - 11 views |
| [2025-04-15 05:10:21] |
| Sierra_Chart Engineering - Posts: 19226 |
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Let us know if the information in the above post resolves the problem. If so, we need to update the documentation.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-15 05:10:32
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| [2025-04-15 05:34:15] |
| User266380 - Posts: 26 |
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Are you sure you have attached the screenshot? There is no file or link that I can click on in your message...
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| [2025-04-15 06:06:00] |
| Sierra_Chart Engineering - Posts: 19226 |
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We apologize it was privately attached. Here it is: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=119159 And see post #30 above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-15 06:12:33] |
| User266380 - Posts: 26 |
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Thats how mine looks like. I m on the latest 18.4 firmware. I dont have the "immediate" notifications option like shown on yours.
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 IMG_6995.png / V - Attached On 2025-04-15 06:11:01 UTC - Size: 144.07 KB - 3 views Attachment Deleted. |
| [2025-04-15 06:15:35] |
| Sierra_Chart Engineering - Posts: 19226 |
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We will get back to you on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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