Support Board
Date/Time: Mon, 21 Apr 2025 04:58:46 +0000
Data
View Count: 425
| [2025-03-11 16:44:22] |
| John - SC Support - Posts: 39362 |
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We only refund Usage Time in whole month (31 day) increments. Right now, you have 19 days of Usage Time remaining, so we can not refund this. Nor can we refund exchange fees, as these are paid to the exchanges themselves, and they do not give refunds. You do have $26.00 in your "Services Surplus" with us, which we can refund, less a $5.00 processing fee. Please verify that you want us to refund this back to your payment method. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-11 16:46:39] |
| joew - Posts: 83 |
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John make the charts work or give me my money back. I don't care which at this point. I have been messaging with you for several days and countless messages to try to get two charts and you cannot provide them.
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| [2025-03-11 16:53:16] |
| joew - Posts: 83 |
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I am not paying your processing fee either. You haven't provided me a service that I paid for. I should be charging you an aggravation fee. It will be a lot more than $5 dollars
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| [2025-03-11 16:54:00] |
| joew - Posts: 83 |
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My bar chart started working again but my Footprint chart is blank. It's just a blank screen.
Date Time Of Last Edit: 2025-03-11 16:54:24
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| [2025-03-11 17:33:15] |
| joew - Posts: 83 |
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Should I start a new thread or are you going to respond here?
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| [2025-03-11 20:03:12] |
| John - SC Support - Posts: 39362 |
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We have refunded $21.00 back to your card and removed $5.00 for our processing fee. At this time, your account has 19 days of Usage Time remaining. After March 29, 2025, your account will automatically be put in an expired state. There is nothing further you need to do in this regard. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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