Support Board
Date/Time: Tue, 22 Apr 2025 02:36:32 +0000
Historical Data problems
View Count: 841
| [2025-02-05 08:40:18] |
| User8135477 - Posts: 133 |
|
The daily data looks fine for MCL:
https://www.sierrachart.com/image.php?Image=1738734431315.png Did you compare your image to what I uploaded? It did NOT look fine at the time. And yes, I re-downloaded the data prior to uploading the image. As of this point, the data has now corrected itself. This has happened so many times over the past year that I've lost count. Ie. There is an issue with the missing data -> does not correct itself even after re-downloading the data -> then, after about 12-24 hours of the problem persisting, it gets resolved by itself. What issue do you have with intraday data? We do not know.
The problem is the same as what I described for the historical data. The difference is that it just occurs on the intraday charts. Date Time Of Last Edit: 2025-02-05 17:27:24
|
| [2025-02-05 16:00:25] |
| John - SC Support - Posts: 39395 |
|
The image you attached was for a Daily Historical chart so we have no idea what is occurring for your Intraday charts. We would need to see an intraday chart with the information on what is wrong with it. With regards to the Historical data, open the "Global Settings >> Data/Trade Service Settings" window and on the "Common Settings" page, tell us what the following are set to for your system: - Historical Daily Data Download Time: - Historical Daily Data Download Time Time Zone For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-05 17:26:46] |
| User8135477 - Posts: 133 |
|
- Historical Daily Data Download Time: 17:45:00 - Historical Daily Data Download Time Time Zone: New York (-5EST/-4 EDT) I've attached the intraday chart. |
Private File |
| [2025-02-05 22:57:48] |
| John - SC Support - Posts: 39395 |
|
What are your session times for the Platinum chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-06 04:35:30] |
| User8135477 - Posts: 133 |
|
Please see attached. Global time zone is set to PST.
|
Private File |
| [2025-02-06 15:47:52] |
| John - SC Support - Posts: 39395 |
|
Have you followed the instructions at the following link to redownload the missing data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-06 22:31:42] |
| User8135477 - Posts: 133 |
|
This has solved the problem for now. I will let you know if it comes up again.
|
| [2025-02-06 22:59:59] |
| Sierra_Chart Engineering - Posts: 19290 |
|
Regarding post #25 and MCL, we now understand the reason for the problem. This data becomes available later. The data for it has to be downloaded, after 18:30 Eastern time to be safe. We will work to make it available sooner. However, to be safe the historical daily data downloaded for futures should not be done earlier than 18:30.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-08 01:52:41] |
| User8135477 - Posts: 133 |
|
Do you mean that I must manually download the historical data after 18:30 on a daily basis? Or is there a way to update my setting so that it does this automatically?
|
| [2025-02-09 18:20:07] |
| Sierra_Chart Engineering - Posts: 19290 |
|
There is a setting to control the Historical Daily data download time: Downloading Historical Daily Data: Automatic Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: