Support Board
Date/Time: Thu, 28 Nov 2024 11:28:24 +0000
Historical Market Depth
View Count: 938
| [2023-05-05 17:30:34] |
| John - SC Support - Posts: 36350 |
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Is there a time today that we can call and take a look?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-05 18:41:09] |
| Taryn - Posts: 28 |
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Hi, Sorry Im not available today, but I am available any other day. So just let me know when works best for you And I really appreciate that a lot, thank you very much for taking the time to help me out Would you be available tomorrow? If not thats completely fine, and we can do literally any day Thank you |
| [2023-05-05 19:15:30] |
| John - SC Support - Posts: 36350 |
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We will get back to you on what day will work. We are checking with someone who tends to work on Saturday's if they are available to help you tomorrow.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-06 10:55:46] |
| Taryn - Posts: 28 |
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Hi, Okay great thanks for that. If he can do today as in Saturday. im available all day. If not thats completely fine and we can arrange for another day Thank you |
| [2023-05-07 10:35:15] |
| Sierra_Chart Engineering - Posts: 17201 |
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Let us know if you are available today and make sure your telephone number is set here with the country code: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-07 11:02:35] |
| Taryn - Posts: 28 |
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Hi Yes I am available today My Number is ** If that doesn't work try it without the 0, but that should work So if that does not work try ** But the first one should work Thank you very much and I look forward to the call Date Time Of Last Edit: 2023-05-08 08:37:20
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| [2023-05-07 15:53:27] |
| Sierra_Chart Engineering - Posts: 17201 |
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User has been called, and carefully went through the steps to replay a trading DOM, and the market depth data. After following through the appropriate steps, the data appeared. We have since updated our documentation to ensure all steps are included, and to make everything very clear and to recommend the best procedure to do a replay of a trading DOM.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-07 15:53:56
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| [2023-05-08 10:56:18] |
| Taryn - Posts: 28 |
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Hi, Thank you so much for the help. Everything is working fine now. I really appreciate it |
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