Support Board
Date/Time: Thu, 27 Feb 2025 09:08:25 +0000
Additional Data Feed
View Count: 1833
| [2021-05-02 20:34:51] |
| John - SC Support - Posts: 38222 |
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First, check that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. The information you are showing implies that it is set to No. Change it to Yes, then select File >> Disconnect followed by File >> Connect to Data Feed. If it is set to Yes already, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-03 02:38:01] |
| User195924 - Posts: 68 |
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It is already set to "Yes" I'm sending the log for analysis and will refer this link to it. Please take a look and let me know what's going on here. |
| [2021-05-03 14:02:30] |
| John - SC Support - Posts: 38222 |
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We see two items of interest: Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine.
You are having some kind of connection issue. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Symbol Error - SDIV is unknown, unavailable, or improperly formatted. Over symbol limit. Limit is 250 symbols.
You are trying to access more than 250 symbols at one time for the U.S. Equities. You are limited to 250 symbols as that is what you have selected when you setup the Sierra Chart Exchange Data Feed. You can increase this to 750 symbols which will cost an additional $25.00 per month. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SymbolLimits For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-03 14:25:34] |
| User195924 - Posts: 68 |
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How do I separate the Denali and exchange data feeds? I'm not accessing over 250 symbols, All of the symbols I'm opening are my futures symbols which should be coming from Denali feed to begin with. I'll look into those firewall settings right now. |
| [2021-05-03 16:12:25] |
| John - SC Support - Posts: 38222 |
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You either have Chart or a QuoteBoard with a lot of stock symbols on it. For example, in the one we showed above, the symbols is SDIV.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-03 16:56:16] |
| User195924 - Posts: 68 |
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Ok. I'm not seeing "MorningStar Forex" when I try to go find Symbols and also don't see a lot of symbols that I should be getting with Exchange Data Feed. Sierra Chart Historical Data Service None of these "Included Markets" are showing up on my data feed. Date Time Of Last Edit: 2021-05-03 17:12:26
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| [2021-05-03 18:16:48] |
| John - SC Support - Posts: 38222 |
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In order to have access to ALL of the Sierra Chart Historical Data, you would have to have your Service set to SC Data - All Services. The best way to do this, given that you are connecting to CQG for your Futures Trading would be to install a separate Sierra Chart installation that has the Service set to SC Data - All Services and use that installation to view the Forex and historical data. Refer to the following: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-18 01:03:42] |
| User195924 - Posts: 68 |
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Ok, I have done but I still don't get all of the markets listed on this page: Sierra Chart Historical Data Service Also where do I find historical US treasuries/bonds data? |
| [2021-05-18 18:54:18] |
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Ok, I have done but I still don't get all of the markets listed on this page: Specifically what?The only historical bond data that is available would be Would be CBOT bond futures data. You can find those symbols and File >> Find Symbol >>Futures-CBOT. There is no other data available like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-18 21:08:50] |
| User195924 - Posts: 68 |
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For example "ZQK21-CBOT" and all of the other tickers - I only get data going back to 2018... I need more historical data for all of them! And why I don't see I "FINRA", "US Mutual Funds " and others under available markets that's supposed to be included with this data feed? Sierra Chart Historical Data Service |
| [2021-05-19 20:06:04] |
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To get long-term futures data, refer to: Continuous Futures Contract Charts For stock symbols, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Stocks You need to manually enter them. Refer to. File Menu: Find Symbol (File) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-19 20:06:28
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| [2021-05-20 11:01:05] |
| User195924 - Posts: 68 |
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What are the list of available symbols for 'FINRA'?
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| [2021-05-20 21:20:45] |
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On this page, click the links with the text "OTC" : https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Stocks Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-20 22:19:05] |
| User195924 - Posts: 68 |
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Those's are 'Over the counter' symbols. With Regards to 'FINRA' - I'm interested in the margin data like they have here: https://www.finra.org/investors/learn-to-invest/advanced-investing/margin-statistics
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| [2021-05-20 22:50:10] |
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Those are the FINRA symbols. We cannot help with margin data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-20 22:50:17
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| [2021-05-20 22:58:22] |
| User195924 - Posts: 68 |
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OK. How about these: Put/Call Volume Ratio, New Highs/New Low Ratio. These are some of the important market statistics but can't seem to find them with all of the money being paid to have all these data feeds.
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| [2021-05-24 07:30:49] |
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This may be available but we need to check on this: New Highs/New Low Ratio. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-26 20:14:02] |
| User195924 - Posts: 68 |
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Any updates? Would want this for all markets like: SP500, Dow, Nasdaq, and Russell
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| [2021-06-21 16:06:37] |
| User195924 - Posts: 68 |
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Still waiting on response above! And also why am I getting weird looking data for the symbol $SKEW (see screen shot attached), setting for symbol is set to OHLC bars. How do I fix that?
Date Time Of Last Edit: 2021-06-21 16:07:09
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Skew.PNG| [2021-06-25 05:17:46] |
| Sierra_Chart Engineering - Posts: 18584 |
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Regarding post #41, we did find the information and restored the list of symbols. They are listed here: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices#INDEX We do not provide any technical support for those symbols. You just have to accept the data they provide. And also why am I getting weird looking data for the symbol $SKEW (see screen shot attached), setting for symbol is set to OHLC bars. How do I fix that?
The data is what it is. If that is what you see, that is what is provided.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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