Support Board
Date/Time: Tue, 25 Feb 2025 13:53:23 +0000
platform
View Count: 1614
| [2021-04-09 23:59:39] |
| User256155 - Posts: 19 |
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Stick with it, SC is the most powerful platform out there and worth the effort to learn. Lots of layers on that onion for sure but it's powerful. See what they can do with this I am sure between AMP and SC it will work out. And they are working on new things that will be even better, you can read the stickies about all that. |
| [2021-04-10 01:14:52] |
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To increase the number of market depth levels, refer to: File Menu: Not Receiving the Full Number of Market Depth Levels The default will be 100 but you can increase this. Regarding post #21, for CQG order routing only, we will send your request to AMP management. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-10 01:32:20] |
| User256155 - Posts: 19 |
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#26 Sierra Chart Engineering TY - I think the guy I was talking to did not know that capability was there - Thanks and I look forward to what comes out of your current efforts.
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| [2021-04-10 01:55:04] |
| Gtrader510 - Posts: 75 |
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my setting is for max depth 0
Date Time Of Last Edit: 2021-04-10 01:55:20
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| [2021-04-10 02:16:28] |
| Gtrader510 - Posts: 75 |
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my dts configure list is also emptyhttps://www.sierrachart.com/Download.php?Folder=SupportBoard&download=50118
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 2021-04-09.png / V - Attached On 2021-04-10 02:16:11 UTC - Size: 71.82 KB - 228 views Attachment Deleted. |
| [2021-04-11 19:48:36] |
| Gtrader510 - Posts: 75 |
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i have tried everything please help
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| [2021-04-12 16:05:33] |
| John - SC Support - Posts: 38150 |
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Please do the following for us: - Make the active chart, the one for which you are not getting all the Market Depth Data. - Select File >> Open Market Depth Window - Scroll to the bottom of that window - Tell us the numbers that are in parentheses next to the words "Total" (i.e. you will see "Total (xxx)", we need the number represented by the xxx). - Tell us the symbol of the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 16:24:14] |
| Gtrader510 - Posts: 75 |
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sir like i already told few time im getting total 100 levels of each side i have checked all the settings they all set to 0 please help this is so annoying.im using epm ehuch is es S&P500 and i have activated cme full depth
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| [2021-04-12 16:25:00] |
| John - SC Support - Posts: 38150 |
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So the numbers in parentheses are each 100?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 16:29:21] |
| Gtrader510 - Posts: 75 |
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yes sir each are 100
Date Time Of Last Edit: 2021-04-12 16:29:33
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| [2021-04-12 16:49:43] |
| John - SC Support - Posts: 38150 |
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Then please do the following: - Again, make sure you have the active chart as the one that has the market depth issue. - Select Chart >> Chart Settings - Select the tab for Advanced Settings 3 - Under "Maximum Market Depth Levels" (toward the bottom of the page), let us know if this is set to 100. If so, change it to 0 and this will solve your problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 16:54:10] |
| Gtrader510 - Posts: 75 |
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yes sir this setting also global setting also symbol setting is set to 0 still not getting full depth.
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| [2021-04-12 16:57:37] |
| Gtrader510 - Posts: 75 |
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data trade setting common setting maximum depth is set to 0 i been trying to fix this since friday i played with all the settings you guys recommended still don't know what is missing.
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| [2021-04-12 18:11:35] |
| Gtrader510 - Posts: 75 |
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im not sure why this taking so long?
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| [2021-04-12 18:16:04] |
| Gtrader510 - Posts: 75 |
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https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=50186
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| 2021-04-09.png / V - Attached On 2021-04-12 18:13:49 UTC - Size: 71.82 KB - 217 views Attachment Deleted. |
| [2021-04-12 18:35:17] |
| John - SC Support - Posts: 38150 |
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This is taking so long because if everything is set as you say it is, then you should not be having this issue. So we are trying to figure out what is happening. Please attach the chart that is having this problem to this thread. Refer to the following instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 18:49:39] |
| Gtrader510 - Posts: 75 |
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https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=50193
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Private File |
| [2021-04-12 18:55:02] |
| Gtrader510 - Posts: 75 |
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here
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 Chartbook3 (1).Cht - Attached On 2021-04-12 18:53:38 UTC - Size: 3.71 KB - 291 views Chartbook3 (1).Cht - Attached On 2021-04-12 18:54:21 UTC - Size: 3.71 KB - 187 views |
| [2021-04-12 20:55:34] |
| John - SC Support - Posts: 38150 |
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There is nothing in your chart that is limiting the number of levels. We see over 1000 levels on the Bid side alone. Please verify that the phone number on your account is correct. You will find it here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then let us know when would be a good time to call so we can connect to your system and see what is happening. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 21:02:27] |
| Gtrader510 - Posts: 75 |
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yes phone number is correct you can call anytime from now
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| [2021-04-12 21:04:31] |
| Gtrader510 - Posts: 75 |
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i only paid 46$ and there was additional 10$ for data which they did't charged me yet you think thats the reason im not getting full depth?
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| [2021-04-12 21:22:36] |
| John - SC Support - Posts: 38150 |
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Talked to customer. His Server Settings had the Maximum Market Depth set to 100. We set this to 0 and now he is getting all the data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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