Support Board
Date/Time: Wed, 12 Feb 2025 15:49:30 +0000
Random disconnects using Trading Evaluator Service
View Count: 1555
| [2020-10-29 11:36:27] |
| j4ytr4der_ - Posts: 946 |
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Yesterday and today there has been a disconnect with a "new" error (new to me anyway) The heartbeat just disappears and the connection is lost. I have not yet checked if this happens on a feed other than Rithmic. Rithmic Trading | Message from server: Server Alert: PnL Connection - Heartbeat has been quiet for 56.094 seconds. | 2020-10-29 01:18:10.017 Rithmic Trading | Message from server: Deleting API object. | 2020-10-29 01:18:10.018 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Closed | 2020-10-29 01:18:10.018 Rithmic Trading | Message from server: Server Alert: PnL Connection Closed | 2020-10-29 01:18:10.035 Rithmic Trading | Message from server: Server Alert: Trading System Connection Closed | 2020-10-29 01:18:10.045 Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2020-10-29 01:18:10.045 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-29 01:18:10.051 DTC Client socket (1) | CloseSocket call. | 2020-10-29 01:18:10.052 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-29 01:18:10.052 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-10-29 01:18:10.053 DTC Client socket (1) | Closed. | 2020-10-29 01:18:10.053 Connection to the external service has been lost. | 2020-10-29 01:18:10.053 Rithmic Trading | Waiting for socket receive thread to end | 2020-10-29 01:18:10.080 DTC Client socket (0) | CloseSocket call. | 2020-10-29 01:18:10.081 SC Data - All Services | Waiting for socket receive thread to end | 2020-10-29 01:18:10.082 DTC Client socket (2) | CloseSocket call. | 2020-10-29 01:18:10.082 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-29 01:18:10.082 DTC Client socket (2) | Max send buffers used during socket life: 3 | 2020-10-29 01:18:10.082 DTC Client socket (2) | Max send buffer size during socket life: 321 | 2020-10-29 01:18:10.082 SC Data - All Services | Disconnected from the server. | 2020-10-29 01:18:10.082 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-10-29 01:18:10.082 Rithmic Trading | Disconnected. | 2020-10-29 01:18:10.082 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2020-10-29 01:20:39.085 DTC Client socket (2) | Closed. | 2020-10-29 01:20:39.085 DTC Client socket (2) | Deleting network socket now after delay. | 2020-10-29 01:21:09.088 |
| [2020-10-31 00:08:59] |
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This indicates a connectivity issue between your computer and the Rithmic server: Rithmic Trading | Message from server: Server Alert: PnL Connection - Heartbeat has been quiet for 56.094 seconds. | 2020-10-29 01:18:10.017
If relocation is not reasonable, and understandably, then the only other possibility is to use a mobile broadband 4G connection. At least have it available as a backup. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-31 00:11:06
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