Support Board
Date/Time: Tue, 04 Feb 2025 19:50:01 +0000
GAIN/OEC - Ready to Switch Data Feeds, but first ... SC version 2037
View Count: 2068
| [2020-01-27 21:04:05] |
| NRGTrader - Posts: 351 |
|
So this part of the instructions which I read before I sent #23 does not apply if Sierra Chart is completed shutdown and then reopened which automatically loads chartbooks defined in General Settings>Files to Open at Startup? "The rollover will only occur when the Chartbook the chart is contained within is opened or the chart is reloaded with Chart >> Reload and Recalculate." I assumed that when charts are reopened after Sierra Charts has been shutdown for some time since new data is required to be loaded that the charts would recalculate (they already reloaded when SC reopened). Is this not the case? Date Time Of Last Edit: 2020-01-28 21:33:22
|
| [2020-01-28 21:34:23] |
| NRGTrader - Posts: 351 |
|
any update?
|
| [2020-01-29 18:10:37] |
| NRGTrader - Posts: 351 |
|
#25 - any answer please
|
| [2020-01-29 18:25:49] |
| |
|
No sorry. We have answered enough here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-29 18:32:08] |
| NRGTrader - Posts: 351 |
|
Well sorry, but I'm the customer and you have not answered the question. I read the instructions. They do not state that completely shutting down SC and reopening, which automaticall ytloads chart books and recalculates does not qualify as "reload/recalculate" The last line only requires a simple yes or no. ""The rollover will only occur when the Chartbook the chart is contained within is opened or the chart is reloaded with Chart >> Reload and Recalculate." I assumed that when charts are reopened after Sierra Charts has been shutdown for some time since new data is required to be loaded that the charts would recalculate (they already reloaded when SC reopened). Is this not the case?" |
| [2020-02-04 20:59:54] |
| |
|
Our support time has to be paid relative to what you pay for Sierra Chart and the very high cost at 150 USD per hour and support is provided within reason and within our discretion. When a chart is reloaded, either manually or when you open a Chartbook, a rollover check will occur at that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-04 21:01:39
|
| [2020-02-04 21:45:06] |
| NRGTrader - Posts: 351 |
|
Got it. Lastly, does the date roll occurred end-of-session or before open? For example, is 5 business days the contract rolls on the beginning or end of business day 5 before beginning of next calendar month?
|
To post a message in this thread, you need to log in with your Sierra Chart account: