Support Board
Date/Time: Mon, 20 Jan 2025 11:14:37 +0000
FDAX data
View Count: 3362
| [2018-05-30 09:19:03] |
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We see the problem and what's happening is that the bid and ask updates are also being recorded as trades because the EUREX futures data is being used in combination with the LMAX data feed. It is quite clear what is happening. We will have this resolved by the end of the day tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-30 09:19:35
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| [2018-05-31 06:53:41] |
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We have this issue resolved when using the LMAX demo trading connection but not for the LMAX live connection. This cannot be done until the weekend because it requires testing and we can only do the software update over the weekend.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-05 07:19:33] |
| User749205 - Posts: 38 |
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Has this been fixed?
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| [2018-06-05 07:36:15] |
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Yes of course, this was resolved over the weekend as we said.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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