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Date/Time: Sun, 24 Nov 2024 07:48:08 +0000

How to Post a Message for Support

trade activtiy log window eror

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[2013-09-27 09:20:52] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to select the "Main" tab of the Trade Window and then select the 25000 account number on that tab. See the attachment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing


2013-09-27_192600.png / V - Attached On 2013-09-27 09:20:35 UTC - Size: 24.42 KB - 450 views

[2013-09-27 09:32:40] #26 [Go To First Post]
User89634 - Posts: 40
ok, main tab and switch in 25000? That account only for Russell trading? other instruments remain the same? Date Time Of Last Edit: 2013-09-27 09:32:56

[2013-09-27 09:34:11] #27 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. Yes. Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-09-27 09:39:48] #28 [Go To First Post]
User89634 - Posts: 40
ohhhhh, finally,,, limit order work, when I try to open market trade, to check, activity log, I hope it's ok now ... I have a problem with that one year, and that can not be solved, thanks

[2013-09-27 09:46:37] #29 [Go To First Post]
User89634 - Posts: 40
Not good, when you restart Sierra,, account 25000 disappear?

[2013-09-27 09:53:10] #30 [Go To First Post]
User89634 - Posts: 40
every time you restart Sierra, I have to retype 25000, why?

[2013-09-27 10:01:42] #31 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Select Help >> About and let us know what it says after "Registered To:" and we will solve this for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-09-27 10:13:40] #32 [Go To First Post]
User89634 - Posts: 40
write 1028 acc : number ,,clik ok

[2013-09-27 10:14:49] #33 [Go To First Post]
User89634 - Posts: 40
what next?

[2013-09-27 10:16:59] #34 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Problem solved. Restart Sierra Chart and both account numbers will always be there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-09-27 10:19:12] #35 [Go To First Post]
User89634 - Posts: 40
ok

[2013-09-27 10:20:45] #36 [Go To First Post]
User89634 - Posts: 40
Today I will try to trade, to see whether everything is ok, and I'll tell you here

[2013-09-27 15:43:42] #37 [Go To First Post]
User89634 - Posts: 40
Again I have a problem ... when you restart Sierra ... all instruments on my 25000, so I can not trade again

[2013-09-27 15:49:21] #38 [Go To First Post]
User89634 - Posts: 40
it seems that you've put the default 25000 It happens when I switch a sim-live and when you restart Sierra ... all instruments are transferred automatically to 25,000 Date Time Of Last Edit: 2013-09-27 15:53:58

[2013-09-27 16:06:54] #39 [Go To First Post]
User89634 - Posts: 40
Now I tried russell market order, and is not accepting messages here attached


no acept market order russell.PNG / V - Attached On 2013-09-27 16:06:34 UTC - Size: 20.33 KB - 474 views Attachment Deleted.

[2013-09-27 16:47:15] #40 [Go To First Post]
User89634 - Posts: 40
this is now, when any instrument switch a home on the 25000,, Sierra and restart when you next turn on all the instruments were transferred to 25000, and I tried russell market order at 25000 and rejects it

[2013-09-27 17:13:15] #41 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It happens when I switch a sim-live and when you restart Sierra ... all instruments are transferred automatically to 25,000 We will solve this. this is now, when any instrument switch a home on the 25000,, Sierra and restart when you next turn on all the instruments were transferred to 25000, Make sure that you save your charts as a Chartbook. When you reopen the existing Chartbook, the account number settings should all be the same. Follow the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html When you submit a market order, make sure the Time in Force on the Trade Window for the chart or Trade DOM is set to "Day" and not Good till Canceled. And make sure the correct account is selected based upon the symbol being traded. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-27 17:13:57

[2013-09-27 17:17:28] #42 [Go To First Post]
User89634 - Posts: 40
everything is saved,, chart book I have the same instruments for 6 months, but this problem I have with Russell for a year

[2013-09-27 17:28:52] #43 [Go To First Post]
User89634 - Posts: 40
25000 is for Russell, ok. but limit order works, but not executed, and also can not make the market order, today I tried

[2013-09-27 17:36:03] #44 [Go To First Post]
User89634 - Posts: 40
when are you going to solve today?

[2013-09-27 20:34:37] #45 [Go To First Post]
User89634 - Posts: 40
Today there is no viable solutions?

[2013-09-27 20:47:51] #46 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are going to follow up with you today on this. We just a little more time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-09-27 23:48:41] #47 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Please update to version 1029 which has been released and let us know if you have any further issues. When a market order is submitted, and the time in force is good till canceled or good till date time, it is set to Day. We have also improved upon restoring of the previous selected trade account in a chart when going out of trade simulation mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-09-28 00:56:27] #48 [Go To First Post]
User89634 - Posts: 40
ok 1029 now

[2013-09-28 01:06:29] #49 [Go To First Post]
User89634 - Posts: 40
Now I can not change the 25000 to another ... only 25000 on DOM main window

[2013-09-28 02:17:07] #50 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You will not be able to change the trade account until you can connect to the trading server and most likely the trading server is down over the weekend. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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