Support Board
Date/Time: Sun, 19 Jan 2025 19:44:05 +0000
[User Discussion] - bitfinex data feeds are showing gaps in SC
View Count: 4197
| [2017-08-22 07:22:04] |
| mountainwolf - Posts: 37 |
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> regarding providing support staff > versus the actual developers there are drawbacks here too personally i believe i would be getting better support communicating with the actual person in charge. at the same time it's possible that the actual developer would be in better control of his own project and don't miss some issues others staffers can't even comprehend.. so just get the balance right. i'm saying this because i've been having this really frustrating experience dealing with the bitfinnex support lately. yes they usually polite and such but (oh just leave me w/o reply if otherwise) in short. i've been seeing frequent random "you have been logged out" messages with no apparent reason for 1.5 month already. their support staff can't handle this, and they would not share direct contact of the CTO or any other actual developer who could do it right away (because due to his actual experience he knows where is this coming from and why). or they have so me other reasons they don't tell. that's just the tip of the iceberg the other day i reversed, redesigned developed and presented my complete margin model of their platform pointing out for improvements https://share.riseup.net/#5hbunzF8nUX2-3I2vB7Ddw for some reason currently their margin implementation is bull skewed and isn't perfectly balanced on both sides but no one to talk to about it in details no direct communication channel with devs. while the support replies i had been getting clearly indicated they didn't give a fuck or couldn't just comprehend what i was talking about altogether, and i believe it was both.. Date Time Of Last Edit: 2017-08-22 07:30:25
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| [2018-04-20 07:36:51] |
| User952186 - Posts: 58 |
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Is there any update on this issue from SC? Thanks. |
| [2018-04-27 08:13:41] |
| User952186 - Posts: 58 |
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Hi again, I could read above your statement which is "We will try to do the web socket connection in the next couple of weeks. We were also hoping to patch the missing data from Bitcoin Charts data but for some reason they are not providing any historical data from this exchange any longer." Is it now fixed? Thanks. |
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