Support Board
Date/Time: Fri, 10 Jan 2025 16:36:44 +0000
Initialization Error
View Count: 3908
| [2016-05-26 04:26:29] |
| User713273 - Posts: 409 |
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Great, will look for new release. Thx agin for the work on this.
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| [2016-05-26 05:27:35] |
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Version 1418 has now been released. Update as soon as possible through Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 13:22:25] |
| User713273 - Posts: 409 |
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Great have downloaded. When I try to load my custom study is states "ACS Safe Mode Enabled" is this a reflection on my custom study and can I just override when I log into SC?
Date Time Of Last Edit: 2016-05-26 13:34:41
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Private File |
| [2016-05-26 16:43:00] |
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We apologize for the delay with this. We needed to check something related to this. Restart Sierra Chart and uncheck the "Safe Mode" option. This is all you need to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-26 16:44:53] |
| User713273 - Posts: 409 |
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Yes, have done this, will wait for more information from you on this, thx.
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| [2016-05-26 17:13:09] |
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There is no further information. You can just simply uncheck that option and it will be fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-14 18:54:34] |
| User713273 - Posts: 409 |
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Hi, please see below Trade Activity Log. When I sell out of a position in a live account I seem to update the internal position quantity to -1 prior to filling the order. I understand we had issues communicating within IB's API and SC and I have to wonder if this is at all related. Im currently using 1 contract when testing in live account. This does not occur when using simulation account. Is this normal protocol when handling orders? ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2016-06-14 06:36:40.196 AAPL-OPT-20160617-98-C Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 Fill 2016-06-14 06:36:32.193 AAPL-OPT-20160617-98-C-SMART-100-USD IB order fill (execution) 116395 10949 Limit 1 Sell 0.98 Filled 0.98 1 U1644808 Open -1 00014980.575fec4f.01.01 Order 2016-06-14 06:36:32.192 AAPL-OPT-20160617-98-C Updated Internal Position Quantity to -1 Unspecified U1644808 Order 2016-06-14 06:36:32.191 AAPL-OPT-20160617-98-C-SMART-100-USD IB order fill (execution) 116395 10949 Limit 1 Sell 0.98 Filled 0.98 1 U1644808 Close 1 Again thx for the time. Adam |
| [2016-06-15 19:43:00] |
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We have been looking at this and thinking about this, and this is not making sense. There may be some activity we are not seeing which will give us an idea why this is happening. Otherwise, PositionQuantity field in the Trade Activity Data is not making sense relative to the Internal Position Quantity. We need you to provide the complete Trade Activity Log file. Here are instructions: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogFileToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-29 19:53:33
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| [2016-06-16 14:11:14] |
| User713273 - Posts: 409 |
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Thx. Find Attached. Worked as needed today. Will keep you informed if errors occur.
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Attachment Deleted. |
| [2016-06-17 13:56:38] |
| User713273 - Posts: 409 |
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Today reverted back, find attached Trade Activity Log. Thanks again for the direction on this matter.
Date Time Of Last Edit: 2016-06-24 17:58:41
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| [2016-06-17 16:34:29] |
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We are checking on this. There must be something about the fill data or Trade Position data updates from Interactive Brokers which are not correct causing the Position Quantity to behave as it is shown in post #31.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-27 17:41:39
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| [2016-06-20 14:22:48] |
| User713273 - Posts: 409 |
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Issue is still ongoing. Let me know your thoughts on resolve.
Date Time Of Last Edit: 2016-06-24 17:58:19
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| [2016-06-20 17:28:13] |
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We are looking at this now. You have a very large Trade Activity Log . We have to add a new command to disable the building of the Trades list in the Trade Activity Log in order for it to not be very slow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-21 11:36:17] |
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We now have been able to analyze the Trade Activity Log. The Position Quantity updating is not making sense here: ActivityType DateTime Symbol OrderActionSource InternalOrderID PositionQuantity ServiceOrderID OrderStatus OrderType FillPrice Price Quantity BuySell Price2 FilledQuantity TradeAccount OpenClose ParentInternalOrderID FillExecutionServiceID
Order 2016-06-14 09:36:32.191 AAPL-OPT-20160617-98-C-SMART-100-USD IB order fill (execution) 116395 1 10949 Filled Limit 0.98000 0.98000 1 Sell 1 U1644808 Close Order 2016-06-14 09:36:32.192 AAPL-OPT-20160617-98-C Updated Internal Position Quantity to -1 Unspecified U1644808 Fill 2016-06-14 09:36:32.193 AAPL-OPT-20160617-98-C-SMART-100-USD IB order fill (execution) 116395 -1 10949 Filled Limit 0.98000 0.98000 1 Sell 1 U1644808 Open 00014980.575fec4f.01.01 Order 2016-06-14 09:36:40.196 AAPL-OPT-20160617-98-C Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 It is harmless but it seems there is something unusual going on with the Trade Position and Order Fill data from TWS. The next release will have more detailed logging but will generate more messages. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-21 11:36:48
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| [2016-06-24 00:47:25] |
| User713273 - Posts: 409 |
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Has the release occurred?
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| [2016-06-24 00:57:18] |
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Yes. Update to the current version with Help >> Download Current Version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-24 14:57:38] |
| User713273 - Posts: 409 |
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Updated to newest version. TAL attached. Thx
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Attachment Deleted. |
| [2016-06-24 18:52:10] |
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Looking through the Trade Activity data for today in your log, we do not see any evidence of the problem. Let us know when you see the issue where you see the Internal Position Quantity being synchronized to the Service Position Quantity. We do see a formatting problem with the new logging that we added and we have fixed that. But that is just an appearance issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-24 18:52:38
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| [2016-06-27 13:52:15] |
| User713273 - Posts: 409 |
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Attached TAL, still seeing a problem. Please review.
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Attachment Deleted. |
| [2016-06-27 17:50:58] |
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What we see happened is not the most recent issue you reported. However, we saw earlier reported problem. This line indicates that TWS did not provide a Trade Position update for the option symbol. Order 2016-06-27 09:38:55.739 AAPL-OPT-20160701-93-P Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 This is been an ongoing problem with Interactive Brokers that we see all the time from our users. Today we saw evidence of the underlying problem as well from another user. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-27 17:53:14
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| [2016-06-30 19:04:48] |
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Has Interactive Brokers solved the problem for you? You need to give them a very hard time about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-11 13:58:35] |
| User713273 - Posts: 409 |
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I have not contacted them directly yet. It is sporadic in how it reacts on a regular basis, today it worked as needed, other times it does not. Attached TAL. |
Attachment Deleted. |
| [2016-07-11 16:30:13] |
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We already looked at the Trade Activity Log. This is an Interactive Brokers issue. There is nothing more we need to see.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-29 19:57:10] |
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The Trade Activity data in post #31 has always concerned us due to an inconsistency between the Internal Position Quantity and the PositionQuantity field of the trade activity data. Order 2016-06-14 06:36:40.196 AAPL-OPT-20160617-98-C Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808
Fill 2016-06-14 06:36:32.193 AAPL-OPT-20160617-98-C-SMART-100-USD IB order fill (execution) 116395 10949 Limit 1 Sell 0.98 Filled 0.98 1 U1644808 Open -1 00014980.575fec4f.01.01 Order 2016-06-14 06:36:32.192 AAPL-OPT-20160617-98-C Updated Internal Position Quantity to -1 Unspecified U1644808 Order 2016-06-14 06:36:32.191 AAPL-OPT-20160617-98-C-SMART-100-USD IB order fill (execution) 116395 10949 Limit 1 Sell 0.98 Filled 0.98 1 U1644808 Close 1 We now realize why that happened. It is fixed in 1448. It actually started to occur when we added support for using the fill calculated Trade Position data when trading a symbol different than the chart. This was something that we had added for you. However, we must make it abundantly clear that this was nothing more than a Position Quantity logging issue in the Trade Activity Log. And not the cause of this: Synchronized Internal Position to current Service Position. Current Position quantity: 0
What was happening was harmless, but under some conditions could be giving incorrect Position Quantity data in the log. The Position data displayed on the Positions tab of the Trade Orders and Positions window was always correct. There still is the ongoing problem where Interactive Brokers TWS is not sending Position updates. We have seen it ourselves during testing and other users experience it as well. This is something that we cannot solve and Interactive Brokers must fix on their side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-29 20:01:05
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| [2016-07-30 01:08:55] |
| User713273 - Posts: 409 |
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I'm on version 1447. I have noticed as of recent it working as we need it. I'll update to 1448 and continue to monitor. Again thx for the continued support we are very happy with Sierra chart. |
| [2016-08-11 15:02:29] |
| User713273 - Posts: 409 |
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Let us know when you see the issue where you see the Internal Position Quantity being synchronized to the Service Position Quantity.
First time this has occurred in a while. Please advise. thx ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2016-08-11 06:35:06.151 Requesting Open orders from trading service Unspecified None Order 2016-08-11 06:34:51.324 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order status update 118210 11273 Stop 22 Sell 2.29 Canceled U1644808 Close Order 2016-08-11 06:34:51.239 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order status update 118211 11274 Limit 22 Sell 2.97 Canceled U1644808 Close Order 2016-08-11 06:34:51.139 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 | Option Trader 118210 11273 Stop 22 Sell 2.29 Pending Cancel U1644808 Close Order 2016-08-11 06:34:51.138 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade canceled order: TSLA [M] 1 Min #2 | Option Trader 118211 11274 Limit 22 Sell 2.97 Pending Cancel U1644808 Close Order 2016-08-11 06:34:50.969 TSLA-OPT-20160812-227.5-P Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808 Order 2016-08-11 06:34:43.472 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB Open Order update 118211 11274 Limit 22 Sell 2.97 Open U1644808 Close 22 Order 2016-08-11 06:34:43.272 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB Open Order update 118210 11273 Stop 22 Sell 2.29 Open U1644808 Close 22 Order 2016-08-11 06:34:43.020 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 | Option Trader | sc.SubmitOrder | Bar start Date-Time: 2016-08-11 06:34:00 118211 Limit 22 Sell 2.97 Order Sent U1644808 Close 22 Order 2016-08-11 06:34:43.019 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 | Option Trader | sc.SubmitOrder | Bar start Date-Time: 2016-08-11 06:34:00 118210 Stop 22 Sell 2.29 Order Sent U1644808 Close 22 Fill 2016-08-11 06:34:42.970 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 18 Buy Filled 2.70 22 U1644808 Open 22 0000ef3a.57ac6915.01.01 Order 2016-08-11 06:34:42.969 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 22. Previous: 4 Unspecified U1644808 Order 2016-08-11 06:34:42.968 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 22 Buy Filled 2.70 22 U1644808 Open 4 Fill 2016-08-11 06:34:42.850 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 1 Buy Open 2.70 4 U1644808 Open 4 0000ef3a.57ac6914.01.01 Order 2016-08-11 06:34:42.849 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 4. Previous: 3 Unspecified U1644808 Fill 2016-08-11 06:34:42.499 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 1 Buy Open 2.58 3 U1644808 Open 3 00014988.57ac61f0.01.01 Order 2016-08-11 06:34:42.498 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 3. Previous: 2 Unspecified U1644808 Order 2016-08-11 06:34:42.400 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB Open Order update 118209 11272 Market 22 Buy Open 2.75 2 U1644808 Open 2 Fill 2016-08-11 06:34:42.398 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 1 Buy Pending Open 2.75 2 U1644808 Open 2 0000e031.57ac5eb6.01.01 Order 2016-08-11 06:34:42.397 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 2. Previous: 1 Unspecified U1644808 Order 2016-08-11 06:34:42.391 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB Open Order update 118209 11272 Market 22 Buy Pending Open 2.75 1 U1644808 Open 1 Fill 2016-08-11 06:34:42.389 TSLA-OPT-20160812-227.5-P-SMART-100-USD IB order fill (execution) 118209 11272 Market 1 Buy Order Sent 2.75 1 U1644808 Open 1 0000e031.57ac5eb5.01.01 Order 2016-08-11 06:34:42.388 TSLA-OPT-20160812-227.5-P Updated Internal Position Quantity to 1. Previous: 0 Unspecified U1644808 Order 2016-08-11 06:34:41.777 TSLA-OPT-20160812-227.5-P-SMART-100-USD Auto-trade: TSLA [M] 1 Min #2 | Option Trader | sc.SubmitOrder | Bar start Date-Time: 2016-08-11 06:34:00 118209 Market 22 Buy Order Sent U1644808 Open Order 2016-08-11 06:11:57.849 Requesting Open orders from trading service Unspecified None Order 2016-08-11 06:11:52.837 Connected to server Unspecified None |
Attachment Deleted. |
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