Support Board
Date/Time: Fri, 10 Jan 2025 13:40:07 +0000
[Locked] - commission page
View Count: 2236
| [2016-05-18 06:03:47] |
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Refer to: http://www.sierrachart.com/index.php?page=doc/doc_DetachingandAttachingChartWindows.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-18 08:13:01] |
| sellis67 - Posts: 105 |
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I'm entering a trade in SIM more or Live mode and the trade flashes once and the disappears and I have a .01 daily P/L loss. Any ideas?
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| [2016-05-18 08:17:09] |
| sellis67 - Posts: 105 |
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nvm. i got it. thx.
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| [2016-05-22 18:57:45] |
| sellis67 - Posts: 105 |
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can you direct me toward a link that explains the volatility trend indicator? I need to understand it better thx.
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| [2016-06-30 15:40:28] |
| sellis67 - Posts: 105 |
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commission fees not holding CL CME.NYMEX is selected and ok'd. when i return to the commission page to check, the fields are blank. please advise. |
| [2016-06-30 19:12:55] |
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We do not understand what you are referring to. Specifically what are you referring to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-30 19:17:21] |
| sellis67 - Posts: 105 |
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Specifically when I try to add commission fees, I can't.
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| [2016-06-30 19:32:21] |
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There is only one commission setting in Sierra Chart and that is through the Global Symbol Settings. This is documented here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-30 19:37:00] |
| sellis67 - Posts: 105 |
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yes, I know. Here's what happens when I select commissions: 1. Global settings/Symbol settings/Additional tab 2. CL.######00.CME_NY selected 3. All fields are automatically filled in, including $3.68 Round Turn Commission 4. Click 'OK' 5. Exit the page 6. Return to the page to see if the changes took effect. 7. Fields are again blank. |
| [2016-06-30 19:43:07] |
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This is very unusual. We have never heard this before. We tested this just now and could not reproduce the problem. 6. At this step, did you select the same symbol that you did at step 2? If so, then we recommend performing a Full Reset of the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps And after that, set the commission again. There really should be no problem with this at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-30 19:45:48
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| [2016-06-30 19:47:54] |
| sellis67 - Posts: 105 |
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I am connected to Topstep if that makes any difference. Is there any way to check if commissions have been taken from a trade? Maybe it's working? Should the commission fees be visible if I return to the page to check?
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| [2016-06-30 19:49:41] |
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That does not make any difference. Is there any way to check if commissions have been taken from a trade? No.Should the commission fees be visible if I return to the page to check? Only the Round Turn Commission value that you previously set will be displayed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-30 20:07:14] |
| sellis67 - Posts: 105 |
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Do you know of any remedy?
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| [2016-06-30 20:11:33] |
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At this point, it is not clear what problem you are currently having. You absolutely should have no trouble whatsoever having the Round Turn Commission setting being saved especially after performing a Full Reset of the Global Symbol Settings. If you are we will need to use remote assistance to confirm this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-30 20:12:19
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| [2016-06-30 20:28:07] |
| sellis67 - Posts: 105 |
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Problem solved. Have a good day.
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| [2016-07-20 18:04:27] |
| sellis67 - Posts: 105 |
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I have a custom Star that I've added to my GC chart and I want an audible sound when the star appears on the chart. what's the best way to do that?
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| [2016-07-20 18:28:54] |
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Refer to this page: https://www.sierrachart.com/index.php?page=doc/doc_StudyChartAlertsAndScanning.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-24 19:56:52] |
| sellis67 - Posts: 105 |
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in chart replay mode i'm trying to get a trailing stop or a triggered trailing stop to cancel an order once price moves back and cancels the trigger, but the trade stays open after the trigger is canceled. What am I doing wrong?
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| [2016-07-24 20:01:24] |
| sellis67 - Posts: 105 |
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ok i fixed it
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| [2016-07-27 08:21:25] |
| sellis67 - Posts: 105 |
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at 12am my DlyPL resets and I can't see my previous totals. is there a way I can prevent the reset?
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| [2016-07-27 10:36:09] |
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You can change the Daily Stats Reset Time: https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#DailyStatsResetTime Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-18 01:28:10] |
| sellis67 - Posts: 105 |
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On two of my charts when I enter a trade I'm not getting a stop and target line. What am I doing wrong? I'm using a 20 tick target and a 15 tick stop on a limit entry. I set the targets from the chart Trader
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| [2016-08-18 05:33:52] |
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You need to be sure to set up Attached Orders and enable Use Attached Orders for the Trade Window associated with that particular chart. Refer to: http://www.sierrachart.com/index.php?page=doc/TradeWindow.html#SettingsNotApplying Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-18 05:34:15
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| [2016-08-18 09:41:00] |
| sellis67 - Posts: 105 |
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Fixed
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| [2016-09-07 05:52:50] |
| sellis67 - Posts: 105 |
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I closed a position in my trading combine on an NKD chart but the total was not logged. Is this a top step issue?
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| [2016-09-07 06:04:51] |
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Start a new Support Request about this and let us know what is not logged. We do not know what you are referring to. We will not rely on prior postings especially in a very extensive thread like this. Prior postings will not be read by us. This thread is now locked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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