Support Board
Date/Time: Wed, 27 Nov 2024 20:49:40 +0000
I cant connecting to Transact account
View Count: 1405
| [2014-09-29 08:20:20] |
| User38138 - Posts: 11 |
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My sierracharts account cant connect to my transact trading account.
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| [2014-09-29 09:40:13] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-29 09:52:26] |
| User38138 - Posts: 11 |
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Software version: 1192 | 2014-09-29 06:45:04 Usage end date: 2014-09-30 | 2014-09-29 06:45:04 Enabled for: Advanced Features. | 2014-09-29 06:45:04 Enabled for: Advanced Features 2. | 2014-09-29 06:45:04 Enabled for: Sierra Chart Historical Data Service. | 2014-09-29 06:45:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-29 06:45:04 Active service: TransAct Trading | 2014-09-29 06:45:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-09-29 06:45:04 2014-09-29 12:45:04 Local computer clock time | 2014-09-29 06:45:04 2014-09-29 10:45:04 GMT time | 2014-09-29 06:45:04 2014-09-29 06:45:04 Time zone adjusted time | 2014-09-29 06:45:04 Time difference to server time: 3593 seconds. | 2014-09-29 06:45:04 WARNING: Your computer's clock is off by 3593 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-09-29 06:45:04 Program path: C:\SierraChart\ | 2014-09-29 06:45:04 Data Files path: C:\SierraChart\Data\ | 2014-09-29 06:45:04 OS Version Number: 6.1 | 2014-09-29 06:45:04 Checking for new symbol settings for ta | 2014-09-29 06:45:04 HTTP connection to www.sierrachart.com:80 (0) | Resolved address www.sierrachart.com to IP 188.40.121.148 | 2014-09-29 06:45:04 HTTP connection to www.sierrachart.com:80 (1160) | Connected. | 2014-09-29 06:45:04 Symbol settings are up-to-date for ta | 2014-09-29 06:45:04 Notice: 1 days of full use Remaining. If you would like to continue full use the software and services, | 2014-09-29 06:45:05 * purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. | 2014-09-29 06:45:05 * TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-09-29 06:45:09 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:45:11 Socket (1628) | Connected. | 2014-09-29 06:45:11 TransAct Trading | Connected to server. | 2014-09-29 06:45:11 TransAct Trading | Sending logon request message. | 2014-09-29 06:45:11 HTTP connection to www.sierrachart.com:80 (1160) | Closed. No error. | 2014-09-29 06:45:14 HTTP connection to www.sierrachart.com:80 (1160) | Shutdown and closed. | 2014-09-29 06:45:14 Connection timed out. Will disconnect and retry. | 2014-09-29 06:46:09 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:09 Socket (1628) | Shutdown and closed. | 2014-09-29 06:46:09 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:09 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:09 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:11 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:13 Socket (716) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:14 Socket (716) | Shutdown and closed. | 2014-09-29 06:46:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:14 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:14 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:14 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:16 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:18 Socket (732) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:19 Socket (732) | Shutdown and closed. | 2014-09-29 06:46:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:19 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:19 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:19 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:21 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:23 Socket (716) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:24 Socket (716) | Shutdown and closed. | 2014-09-29 06:46:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:24 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:24 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:24 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:26 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:28 Socket (732) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:29 Socket (732) | Shutdown and closed. | 2014-09-29 06:46:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:29 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:29 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:29 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:31 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:33 Socket (716) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:34 Socket (716) | Shutdown and closed. | 2014-09-29 06:46:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:34 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:34 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:34 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:36 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:38 Socket (732) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:39 Socket (732) | Shutdown and closed. | 2014-09-29 06:46:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:39 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:39 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:39 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:41 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:43 Socket (1628) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:44 Socket (1628) | Shutdown and closed. | 2014-09-29 06:46:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:44 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:44 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:44 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:46 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:48 Socket (320) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:49 Socket (320) | Shutdown and closed. | 2014-09-29 06:46:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:49 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:49 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:49 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:51 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:53 Socket (1628) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:54 Socket (1628) | Shutdown and closed. | 2014-09-29 06:46:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:54 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:54 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:54 TransAct Trading | Bridge process is still running. | 2014-09-29 06:46:56 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:46:58 Socket (320) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:46:59 Socket (320) | Shutdown and closed. | 2014-09-29 06:46:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:46:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:46:59 TransAct Trading | Disconnected from the server. | 2014-09-29 06:46:59 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:46:59 TransAct Trading | Bridge process is still running. | 2014-09-29 06:47:01 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:47:03 Socket (1628) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:47:04 Socket (1628) | Shutdown and closed. | 2014-09-29 06:47:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:47:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:47:04 TransAct Trading | Disconnected from the server. | 2014-09-29 06:47:04 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:47:04 TransAct Trading | Bridge process is still running. | 2014-09-29 06:47:06 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:47:08 Socket (320) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:47:09 Socket (320) | Shutdown and closed. | 2014-09-29 06:47:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:47:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:47:09 TransAct Trading | Disconnected from the server. | 2014-09-29 06:47:10 Will reconnect to the server in 35.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:47:10 TransAct Trading | Bridge process is still running. | 2014-09-29 06:47:45 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:47:47 Socket (1164) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:47:48 Socket (1164) | Shutdown and closed. | 2014-09-29 06:47:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:47:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:47:48 TransAct Trading | Disconnected from the server. | 2014-09-29 06:47:48 Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:47:48 TransAct Trading | Bridge process is still running. | 2014-09-29 06:48:28 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:48:30 Socket (1160) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:48:31 Socket (1160) | Shutdown and closed. | 2014-09-29 06:48:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:48:31 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:48:31 TransAct Trading | Disconnected from the server. | 2014-09-29 06:48:31 Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:48:31 TransAct Trading | Bridge process is still running. | 2014-09-29 06:49:11 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:49:13 Socket (840) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:49:14 Socket (840) | Shutdown and closed. | 2014-09-29 06:49:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:49:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:49:14 TransAct Trading | Disconnected from the server. | 2014-09-29 06:49:14 Will reconnect to the server in 45.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:49:14 TransAct Trading | Bridge process is still running. | 2014-09-29 06:49:59 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:50:01 Socket (788) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:50:02 Socket (788) | Shutdown and closed. | 2014-09-29 06:50:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:50:02 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:50:02 TransAct Trading | Disconnected from the server. | 2014-09-29 06:50:02 Will reconnect to the server in 45.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:50:02 TransAct Trading | Bridge process is still running. | 2014-09-29 06:50:47 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:50:49 Socket (1624) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:50:50 Socket (1624) | Shutdown and closed. | 2014-09-29 06:50:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:50:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:50:50 TransAct Trading | Disconnected from the server. | 2014-09-29 06:50:50 Will reconnect to the server in 50.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:50:50 TransAct Trading | Bridge process is still running. | 2014-09-29 06:51:40 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-09-29 06:51:42 Socket (1624) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-29 06:51:43 Socket (1624) | Shutdown and closed. | 2014-09-29 06:51:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-29 06:51:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-29 06:51:43 TransAct Trading | Disconnected from the server. | 2014-09-29 06:51:43 Will reconnect to the server in 50.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-29 06:51:43 |
| [2014-09-29 09:54:50] |
| User38138 - Posts: 11 |
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Please note that i'm also getting this Error: "error occured, please send the TransactToSieeraBridge.dmp file to the developer"
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| [2014-09-29 13:46:00] |
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From what we see here, it is possible that your computer does not have .NET 4 which the TransAct software has a dependency on. It can be downloaded from here: http://www.microsoft.com/en-us/download/details.aspx?id=17851 You also need to resolve this: WARNING: Your computer's clock is off by 3593 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-09-29 06:45:04 Refer to help topic 38 here about this: Http://www.sierrachart.com/index.php?page=doc/helpdetails38.html If you need further help, contact TransAct support for help with this: http://www.transactfutures.com/ContactUs.htm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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