Support Board
Date/Time: Fri, 18 Apr 2025 04:06:41 +0000
Issue running two copies of Sierra Chart
View Count: 108
| [2025-03-31 14:48:50] |
| sabbers - Posts: 27 |
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I copied an existing Sierra Chart installation in a new directory. I use different propfirm accounts on each version. I use the same (renamed) chartbook on each account. Now when i have both Sierra Chart versions running and open a trade on one version, the trade also shows on several charts of the other version. How can this be fixed? |
| [2025-03-31 18:56:04] |
| John - SC Support - Posts: 39353 |
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What you are stating should definitely not be occurring according to what you have stated of the setup. The first thing you need to check is that the "Data/Trade Service Settings" are in fact different in the two installations. Make sure you are not connecting to the same account in both installations. If not the above, then the only other possibility is that you are actually viewing the charts for one installation and thinking they are for the other. Are these detached windows, such that it is not obvious which installation they are associated with? Another possibility, but this is a bit outside of Sierra Chart itself, would be if you are using a Trade Copier tool that copies trades between separate accounts. The "Order Allocation to Trade Accounts" that is built into Sierra Chart does not allow for copying between accounts, but there are third party tools that do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-02 04:18:41] |
| sabbers - Posts: 27 |
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Thank you, The "Data/Trade Service Settings" are the same, because of the same prop firm. In each copy i selected a different account for each trade window Is this an issue? |
| [2025-04-02 04:37:27] |
| Sierra_Chart Engineering - Posts: 19257 |
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Are you using a different Rithmic username in each instance of Sierra Chart. You will need to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-02 04:37:35
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