Support Board
Date/Time: Sat, 19 Apr 2025 09:58:38 +0000
Web Based Trading Panel Issues
View Count: 153
| [2025-03-26 03:32:44] |
| langq - Posts: 5 |
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Hi! I was trying out the Web Based Trading Panel and there were two issues. The position section in the Web Based Trading Panel was not showing any open position even though I did actually have a live position. Another issue was the order price of an open order was showing up to be a different price than what it actually was. Would be great if you can take a look into this!
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| [2025-03-26 04:50:04] |
| Sierra_Chart Engineering - Posts: 19276 |
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Hopefully these can be reproduced and we can see them in an interactive remote assistance session. We need to know if you are using the new or old web-based trading panel. Here is the link to the new one: https://apps.sierrachart.com/tradepanel/ Let us know if you are using this one or a different link. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-26 04:50:17
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| [2025-03-26 04:52:34] |
| Sierra_Chart Engineering - Posts: 19276 |
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We are able to reproduce the problem of not seeing positions. We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-26 04:52:42
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| [2025-03-26 12:30:22] |
| langq - Posts: 5 |
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I was using the new web-based trading panel as the one in the link.
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| [2025-03-26 15:48:53] |
| Sierra_Chart Engineering - Posts: 19276 |
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The issue with positions is now resolved. Reload the web trading panel within your web browser. Do you still see this issue: Another issue was the order price of an open order was showing up to be a different price than what it actually was.
If so, can you privately attach a screenshot of what you are seeing. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-26 15:49:18
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| [2025-03-26 15:52:39] |
| langq - Posts: 5 |
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Currently it is working properly. Thank you!
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