Support Board
Date/Time: Sat, 19 Apr 2025 09:58:42 +0000
Rithmic connection error
View Count: 67
| [2025-03-25 16:05:44] |
| r4ved4ve - Posts: 7 |
|
Hi! My Sierra is having troubles connecting to the server. Could you please help me out? Here is the repeating cycle from the log. I will also send the full log too. Thanks! 2025-03-25 09:02:49.161 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-03-25 09:02:49.161 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-03-25 09:02:49.162 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-03-25 09:02:49.164 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 09:02:49.164 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 09:02:49.164 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-03-25 09:03:09.193 | HTTPS connection ID:12 to downloads.rithmic.com:443 for request ID:12 (2) | Creating socket. Using TLS 1.2. 2025-03-25 09:03:09.193 | HTTPS connection ID:12 to downloads.rithmic.com:443 for request ID:12 (2) | New receive buffer size: 0 2025-03-25 09:03:09.193 | HTTPS connection ID:12 to downloads.rithmic.com:443 for request ID:12 (2) | Connecting to IP: 216.66.0.130. 2025-03-25 09:03:09.924 | Rithmic Direct - DTC | Wrote file: C:\Sierra Chart\RithmicConnections.json. Size: 86257 2025-03-25 09:03:09.925 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 09:03:09.925 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-03-25 09:03:09.925 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 09:03:10.009 | DTC Client socket (1) | CloseSocket call. 2025-03-25 09:03:10.009 | Rithmic Direct - DTC | Disconnected. 2025-03-25 09:03:10.009 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 09:03:10.009 | DTC Client socket (1) | Closed. 2025-03-25 09:03:10.161 | HTTPS connection ID:12 to downloads.rithmic.com:443 for request ID:12 (2) | CloseSocket call. 2025-03-25 09:03:10.161 | HTTPS connection ID:12 to downloads.rithmic.com:443 for request ID:12 (2) | Shutdown started. Waiting for graceful close. 2025-03-25 09:03:10.241 | HTTPS connection ID:12 to downloads.rithmic.com:443 for request ID:12 (2) | Socket gracefully closed by remote side. 2025-03-25 09:03:10.241 | HTTPS connection ID:12 to downloads.rithmic.com:443 for request ID:12 (2) | Closed. |
| [2025-03-25 17:57:22] |
| John - SC Support - Posts: 39362 |
|
Rithmic is having issues with their Chicago-area servers. Others have stated that connecting to a non-Chicago area server has worked for them (Sao Paulo in particular was mentioned as working)
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