Support Board
Date/Time: Sat, 19 Apr 2025 09:56:13 +0000
Sierra chart price stuck and not updataing
View Count: 92
| [2025-03-25 13:56:15] |
| User447693 - Posts: 39 |
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I am having issues with Sierra. MY price is not moving. It show i have live data. But the price is not moving. Its stuck at the prices when i refresh and reload. The top left shows green. i have a second instance on that also is stuck. It show I have live data but the price is not updating. |
| [2025-03-25 13:59:15] |
| John - SC Support - Posts: 39362 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 14:23:37] |
| User447693 - Posts: 39 |
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I figured out the issue. thanks its working now. Thanks for your prompt reply.
Date Time Of Last Edit: 2025-03-25 14:32:42
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