Support Board
Date/Time: Sat, 19 Apr 2025 09:58:40 +0000
Can't connect
View Count: 89
| [2025-03-25 13:43:00] |
| User971521 - Posts: 3 |
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I can't connect to data feed. I rebooted 2 times and still can't connect.
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| [2025-03-25 13:45:26] |
| Sierra_Chart Engineering - Posts: 19276 |
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This is a Rithmic issue. We will contact Rithmic about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 13:48:29] |
| sc-lv-0121 - Posts: 14 |
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in the meantime as a temporary non optimal solution, connect to Sao Paulo
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| [2025-03-25 13:58:39] |
| TypsyLakeman - Posts: 3 |
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Sao Paulo worked
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| [2025-03-25 14:08:04] |
| Sierra_Chart Engineering - Posts: 19276 |
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From Rithmic: Rithmic is experiencing an ISP outage and is working on a resolution.
While Rithmic Operations are working with the ISP on a resolution, file uploads have been paused. The issue may also affect Sierra Charts connections via the Chicago Gateway. Rithmic Support will follow up with more updates once available. For the time being try using a server other than a Chicago server. You can control this through Global Settings >> Data/Trade Service Settings >> Main Settings >> Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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