Support Board
Date/Time: Mon, 21 Apr 2025 04:55:51 +0000
dleyed data charts
View Count: 54
| [2025-03-17 18:26:45] |
| User580305 - Posts: 2 |
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Hello , i've paid every thing and still i've got deleyed data for about 10 minutes , whats going on , please help .
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| [2025-03-17 20:20:59] |
| John - SC Support - Posts: 39362 |
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Everything looks good in your account. Just keep in mind that you only have the "CME With Market Depth for Non-Professional Trading Accounts" exchange active. So you have access to products traded on the CME exchange, but not the full CME Group (which is composed of 4 exchanges - CME, CBOT, COMEX, NYMEX). If you are still having a problem with data for an instrument traded on the CME Exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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