Support Board
Date/Time: Sun, 10 Nov 2024 08:47:12 +0000
Cannot connect to AMP/TTnet data feed
View Count: 1294
| [2014-09-24 16:33:30] |
| User22833 - Posts: 3 |
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Dear Sir, I used Sierra Chart to connect to AMP/TTnet data feed for the first time yesterday. I can connect yesterday and for 10 minutes today before it was automatically disconnected. I was unable to reconnect ever since then. I contacted AMP and they said that they can connect to the same data feed using Sierra Chart at their end. Appreciate if you can assist me on the above. Please find the following from the Message Log for your review: Software version: 1192 | 2014-09-24 12:17:47 Enabled for: Advanced Features. | 2014-09-24 12:17:47 Enabled for: Sierra Chart Historical Data Service. | 2014-09-24 12:17:47 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-24 12:17:47 Active service: AMP/TTNet | 2014-09-24 12:17:47 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-09-24 12:17:47 2014-09-25 00:17:47 Local computer clock time | 2014-09-24 12:17:47 2014-09-24 16:17:47 GMT time | 2014-09-24 12:17:47 2014-09-24 12:17:47 Time zone adjusted time | 2014-09-24 12:17:47 Program path: C:\SierraChart\ | 2014-09-24 12:17:47 Data Files path: C:\SierraChart\Data\ | 2014-09-24 12:17:47 OS Version Number: 6.1 | 2014-09-24 12:17:47 Checking for new symbol settings for tt | 2014-09-24 12:17:47 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-09-24 12:17:47 HTTP connection to www.sierrachart.com:80 (1088) | Connected. | 2014-09-24 12:17:48 Symbol settings are up-to-date for tt | 2014-09-24 12:17:48 AMP/TTNet | Connecting. | 2014-09-24 12:17:52 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-09-24 12:17:52 HTTP connection to www.sierrachart.com:80 (1088) | Closed. No error. | 2014-09-24 12:17:58 HTTP connection to www.sierrachart.com:80 (1088) | Shutdown and closed. | 2014-09-24 12:17:58 TT FIX Data socket (1056) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-09-24 12:18:13 TT FIX Data socket (1056) | Shutdown and closed. | 2014-09-24 12:18:13 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-09-24 12:18:13 Disconnected from TT FIX Price Feed session. | 2014-09-24 12:18:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-24 12:18:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-24 12:18:13 AMP/TTNet | Disconnected. | 2014-09-24 12:18:13 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-24 12:18:13 AMP/TTNet | Connecting. | 2014-09-24 12:18:18 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-09-24 12:18:18 TT FIX Data socket (1656) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-09-24 12:18:39 TT FIX Data socket (1656) | Shutdown and closed. | 2014-09-24 12:18:39 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-09-24 12:18:39 Disconnected from TT FIX Price Feed session. | 2014-09-24 12:18:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-24 12:18:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-24 12:18:39 AMP/TTNet | Disconnected. | 2014-09-24 12:18:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-24 12:18:40 AMP/TTNet | Connecting. | 2014-09-24 12:18:45 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-09-24 12:18:45 TT FIX Data socket (1660) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-09-24 12:19:06 TT FIX Data socket (1660) | Shutdown and closed. | 2014-09-24 12:19:06 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-09-24 12:19:06 Disconnected from TT FIX Price Feed session. | 2014-09-24 12:19:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-24 12:19:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-24 12:19:06 AMP/TTNet | Disconnected. | 2014-09-24 12:19:06 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-24 12:19:06 AMP/TTNet | Connecting. | 2014-09-24 12:19:11 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-09-24 12:19:11 File >> Disconnect selected. | 2014-09-24 12:19:13 TT FIX Data socket (1656) | Shutdown and closed. | 2014-09-24 12:19:13 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-09-24 12:19:13 Disconnected from TT FIX Price Feed session. | 2014-09-24 12:19:13 AMP/TTNet | Disconnected. | 2014-09-24 12:19:13 |
| [2014-09-24 16:39:59] |
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Can you confirm with AMP that this is the proper IP address and port: Starting the Price Feed session. Connecting to 12.41.48.53 port 10501 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-24 16:56:41] |
| User22833 - Posts: 3 |
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Yes, AMP confirmed the IP address and port to be correct. Their tech support remote onto my PC to double check the setting is correct. Could there be other problem as to why I cannot connect to the data feed?
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| [2014-09-24 17:25:21] |
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Therefore, clearly the issue is caused by a firewall on your side. Refer to help topic 1.2 here: http://www.sierrachart.com/index.php?page=doc/helpdetails1.html#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-24 17:29:03
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