Support Board
Date/Time: Tue, 22 Apr 2025 08:23:49 +0000
Duplicate time/incorrect time on horizontal time axis
View Count: 105
| [2025-03-12 17:04:32] |
| User452635 - Posts: 49 |
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Dear Sir The horizontal time axis is showing duplicate and incorrect time (EST). Can you please help me correct this ASAP. I'm also sending you message log for your kind perusal. I'll greatly appreciate your quick response. thanks Robin. |
| [2025-03-12 18:13:50] |
| John - SC Support - Posts: 39395 |
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The main thing to do is to delete all the data and redownload it for the chart. Select "Edit >> Delete All Data and Download" to do this. If the times are still incorrect after this, then this would most likely be caused by a custom study. We would recommend removing any custom studies one-by-one and forcing a recalculation by selecting "Chart >> Recalculate" after each removal. If you continue to have an issue after this, then we would need to see an image of your chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-12 20:15:18] |
| User452635 - Posts: 49 |
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Dear Mr. John I really appreciate your quick response. your suggestion worked. thanks a lot. robin |
| [2025-04-14 16:02:12] |
| User452635 - Posts: 49 |
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Dear Mr.John Certain US Stock symbols like APP, WMT are delayed by 20 minutes. Can you please look into it, and let me know how to fix it ASAP. I'll greatly appreciate your help. I'm also attaching the log for your analysis. |
| [2025-04-14 19:03:16] |
| User452635 - Posts: 49 |
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Dear Mr.John I'm really sorry to bother you. I figured it out, I did not put the Suffix NQTV, that was the reason. Now its working fine. |
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