Support Board
Date/Time: Mon, 21 Apr 2025 13:23:33 +0000
[User Discussion] - Denali Data feed disconnect on 03/12/2025
View Count: 540
| [2025-03-12 15:45:29] |
| User914815 - Posts: 3 |
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Hello SC team! I've experienced a sudden disconnect on Denali data feed (2) two times today (03/12/2025). This negatively impact my decision making while taking a position & when I'm in a trade. I want to bring this to your attention & see if there is any known service issue going on with Sierra Chart or Denali data feed? I had disconnected & reconnected the data feed to resolve this issue 2 times. I'm attaching a video recording of Sierra Chart downloading the historical data with timestamps highlighted. Thank you! |
Attachment Deleted. Private File |
| [2025-03-12 16:52:49] |
| Sierra_Chart Engineering - Posts: 19285 |
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No there are no known issues. A disconnect like this is going to going to be due to your Internet connectivity. We had no disconnects, at all with Teton order routing or the Denali data feed, and with this is with connectivity outside of the US. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-12 16:59:50
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