Support Board
Date/Time: Mon, 21 Apr 2025 13:20:29 +0000
Chart Not Updating to Current Date
View Count: 72
| [2025-03-09 12:28:29] |
| User840659 - Posts: 1 |
|
I am experiencing an issue where my chart is only showing data up to February 7th. I've checked the chart settings, but I haven't been able to resolve the issue. I Tried also with: - right click --> delete and download data - check that the future is the current Also the payment of the data feed are ok Thank you for your assistance. Best regards |
 screen d.jpg / V - Attached On 2025-03-09 12:25:34 UTC - Size: 104.01 KB - 21 views Attachment Deleted. |
| [2025-03-09 18:57:41] |
| Sierra_Chart Engineering - Posts: 19285 |
|
You probably are not using the right symbol. Refer to: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols If you are using the right symbol, then we need to see the log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 60 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-03-09 18:58:10
|
To post a message in this thread, you need to log in with your Sierra Chart account: