Support Board
Date/Time: Mon, 21 Apr 2025 13:23:32 +0000
Account and data feed closure.
View Count: 106
| [2025-03-08 17:15:07] |
| guyadam - Posts: 1 |
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Hey, I am closing my account in ~ 6 days and have a Services Surplus: [✔] 61.50 USD - Make Payment am I able to get this money back, if so, how?
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| [2025-03-09 19:22:48] |
| Sierra_Chart Engineering - Posts: 19285 |
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We will work on the refund for you on Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-10 14:24:56] |
| John - SC Support - Posts: 39362 |
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You had a Services Surplus balance of $61.50. We have a $5.00 processing fee for payment refunds, therefore a total of $56.50 has been refunded to your card. Since we can only refund against actual transactions, you will see the refund in 3 parts: one for $15.00, one for $37.00, and one for $4.50. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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