Support Board
Date/Time: Mon, 21 Apr 2025 13:20:29 +0000
PnL errors and order fill issues
View Count: 114
| [2025-03-03 20:03:27] |
| User933018 - Posts: 8 |
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Hi, I'm currently trading out of a trading evaluator account. A few weeks ago, I started to have some issues with pnl showing up incorrectly (by a wide margin) on my chart trade window but it was accurate in the account monitor window and positions window so I didn't think much of it. Today however, my account monitor window pnl froze, as did the position window. I then was unable to move my stop loss, it would just sat order pending and then revert to where it was before. I then tried to enter some market orders in a different market, those orders didn't fill but showed up on the chart as bright green lines, appearing the same as limit orders that hadn't yet been filled but when I went to cancel these orders, they wouldn't cancel for at least a few minutes. After a while I decided to reboot Sierra only to see that those market orders did in fact fill. I got insanely lucky here with the timing, would have certainly lost the account if I didn't check when I did. The fills also didn't show up on the chart and when I closed the position (it was a long position), the orders showed up as me opening and closing a short position instantaneously and were linked to a trade from two different previous sessions. I obviously don't feel comfortable putting risk on in this account until the issue is rectified. Please advise how to proceed. I have contacted the company I'm in the evaluation with and they've confirmed they haven't had any similar issues reported on their end. Thanks |
| [2025-03-04 15:19:41] |
| John - SC Support - Posts: 39362 |
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What trading service are you connecting to? Are you using the Sierra Chart Trading Evaluator?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-05 14:27:08] |
| User933018 - Posts: 8 |
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Trading evaluator, yes. For reference, just entered a trade short in GC and the order fills on the chart say I've exited the short position instantaneously and that my pnl is +584 for doing so but the trade position window shows that I have a position on and displays the correct pnl. Have uploaded a screenshot to show what's going on
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 Screenshot 2025-03-05 142537.png / V - Attached On 2025-03-05 14:26:15 UTC - Size: 35.34 KB - 9 views Attachment Deleted. |
| [2025-03-07 19:15:35] |
| Sierra_Chart Engineering - Posts: 19285 |
|
, I started to have some issues with pnl showing up incorrectly (by a wide margin) on my chart trade window but it was accurate in the account monitor window and positions window so I didn't think much of it.
To solve this, refer to:Help With Daily Profit/Loss Value Also refer to: Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities This is going to be related to a temporary connectivity issue you had to the server: I then was unable to move my stop loss, it would just sat order pending and then revert to where it was before. I then tried to enter some market orders in a different market, those orders didn't fill but showed up on the chart as bright green lines, appearing the same as limit orders that hadn't yet been filled but when I went to cancel these orders, they wouldn't cancel for at least a few minutes.
Are you still seeing an issue?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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