Support Board
Date/Time: Mon, 21 Apr 2025 23:48:04 +0000
No new historical data
View Count: 117
| [2025-02-18 15:41:16] |
| Kelster - Posts: 3 |
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Hello, My historical charts stopped updating on the 14th. Going to Window...Current Quote Window, and there is no Last Price, Bid, Ask, etc. I've gone through the steps in Section 6 with no luck. Intraday chats are working fine and are up to date (I"m on Denali Data Feed). Ideas? Kelly |
| [2025-02-18 16:32:36] |
| Sierra_Chart Engineering - Posts: 19290 |
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Provide an image of the chart or Trade DOM, by following these *exact* instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-18 16:47:10] |
| Kelster - Posts: 3 |
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https://www.sierrachart.com/image.php?Image=1739896939760.png
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| [2025-02-18 16:50:25] |
| Kelster - Posts: 3 |
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https://www.sierrachart.com/image.php?Image=1739897386822.png With the Overlays |
| [2025-02-18 17:19:21] |
| John - SC Support - Posts: 39395 |
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One thing we need to point out is that you are connecting to the "Teton CME Routing" service, but you are on the "Base Standard" package. With the "Base" packages you cannot connect to data and/or trading services, including the "Teton CME Routing" and our Denali data. Are you wanting to be able to trade live with the Teton CME Routing or are you wanting to spend time learning Sierra Chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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