Support Board
Date/Time: Tue, 22 Apr 2025 02:36:31 +0000
Market Order timeout - no exchange response
View Count: 172
| [2025-02-12 15:32:03] |
| User983462 - Posts: 2 |
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Hi All, Anyone else experiencing order timeouts this morning? I missed two trades due to timeout, and I can't understand why from the error log. I did not list my account number below, but am positive it was not my sim account. I will add that I'm using the Teton service, so i don't think it should be an interface issue with another platform. 2025-02-12 06:59:38.971 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 5294. Service Order ID: (none). Symbol: MESH25_FUT_CME. Update: reconnecting to the datafeed allowed me to place limit and market orders successfully in live account again. Is there anything else i should double check to make sure i don't have a deeper issue? Date Time Of Last Edit: 2025-02-12 16:02:57
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| [2025-02-12 16:06:20] |
| Sierra_Chart Engineering - Posts: 19290 |
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Most likely this is due to a network connectivity issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-12 16:16:44] |
| User983462 - Posts: 2 |
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Thanks for the response. If you mean network connectivity on my end, I considered that initially, but what made me second guess is that the orders took place 15 min apart, and my other apps did not experience any disconnection at that time either. Sounds like you also know of no known Teton order routing issues this morning, so that's helpful too. |
| [2025-02-12 16:28:55] |
| Sierra_Chart Engineering - Posts: 19290 |
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No, that would not be possible for there to have been a problem like this: Sounds like you also know of no known Teton order routing issues this morning,
The error message we see you gave above, indicates a network connectivity issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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