Support Board
Date/Time: Tue, 22 Apr 2025 02:36:34 +0000
order appears from thin air in Sierra
View Count: 103
| [2025-02-11 16:07:04] |
| User418920 - Posts: 31 |
|
Hello, Situation is: a 1 DAXm contract order appeared in Sierra out of thin air. By the way, don't know whether it is relevant but this happened after I switched from the 1 hr timeframe to the daily timeframe and back again to the 1 hr timeframe. I checked the order in my broker screen (see attached screenshot) but there it was not visible. So I thought is probably not a "real" order. When I closed the order in Sierra by flattening all positions, it resulted in a loss (of 3 euro's) in my LMAX broker screen. LMAX refers to Sierra Chart. Can you fix this please? Thanks Thomas Date Time Of Last Edit: 2025-02-11 16:11:54
|
 Schermafbeelding 2025-02-11 om 07.51.27.png / V - Attached On 2025-02-11 16:11:46 UTC - Size: 368.29 KB - 27 views |
| [2025-02-11 17:37:48] |
| Sierra_Chart Engineering - Posts: 19290 |
|
To resolve this, refer to: LMAX Trading Service: Understanding Position Reporting Problems and Solution Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: