Support Board
Date/Time: Tue, 22 Apr 2025 05:25:58 +0000
Live Data Feed Issues
View Count: 282
| [2025-02-05 10:11:16] |
| Kadodia12 - Posts: 27 |
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Hi. Im unable to connect to my Account via rithmic this morning. Pls help resolve this. Pls see the copy of the log below: 2025-02-05 05:09:27.139 | 2025-02-05 05:09:27.140 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-02-05 05:09:27.140 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-02-05 05:09:27.140 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-02-05 05:09:27.510 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-02-05 05:09:27.510 | DTC Client socket (1) | New receive buffer size: 0 2025-02-05 05:09:27.510 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-02-05 05:09:47.136 | HTTPS connection ID:52 to downloads.rithmic.com:443 for request ID:52 (2) | Creating socket. Using TLS 1.2. 2025-02-05 05:09:47.137 | HTTPS connection ID:52 to downloads.rithmic.com:443 for request ID:52 (2) | New receive buffer size: 0 2025-02-05 05:09:47.137 | HTTPS connection ID:52 to downloads.rithmic.com:443 for request ID:52 (2) | Connecting to IP: 216.66.0.130. 2025-02-05 05:09:47.664 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-02-05 05:09:47.666 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-02-05 05:09:47.666 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-02-05 05:09:47.666 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-02-05 05:09:47.683 | DTC Client socket (1) | CloseSocket call. 2025-02-05 05:09:47.683 | Rithmic Direct - DTC | Disconnected. 2025-02-05 05:09:47.683 | DTC Client socket (1) | Closed. 2025-02-05 05:09:47.683 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-02-05 05:09:47.918 | HTTPS connection ID:52 to downloads.rithmic.com:443 for request ID:52 (2) | CloseSocket call. 2025-02-05 05:09:47.918 | HTTPS connection ID:52 to downloads.rithmic.com:443 for request ID:52 (2) | Shutdown started. Waiting for graceful close. 2025-02-05 05:09:48.018 | HTTPS connection ID:52 to downloads.rithmic.com:443 for request ID:52 (2) | Socket gracefully closed by remote side. 2025-02-05 05:09:48.018 | HTTPS connection ID:52 to downloads.rithmic.com:443 for request ID:52 (2) | Closed. 2025-02-05 05:09:51.676 | 2025-02-05 05:09:51.676 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-02-05 05:09:51.677 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-02-05 05:09:51.677 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-02-05 05:09:51.678 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-02-05 05:09:51.678 | DTC Client socket (1) | New receive buffer size: 0 2025-02-05 05:09:51.678 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. |
| [2025-02-05 10:24:45] |
| user777 - Posts: 8 |
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+1
|
| [2025-02-05 10:45:35] |
| EL_Trader - Posts: 2 |
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+1
|
| [2025-02-05 10:50:46] |
| autobahn - Posts: 27 |
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Same
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| [2025-02-05 10:53:58] |
| Nicolas Gerard - Posts: 1 |
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+1 Je n'arrive pas à me connecter également, j'ai les même messages d'erreurs |
| [2025-02-05 10:55:31] |
| EL_Trader - Posts: 2 |
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hi guys! You can try this : Global Settings -> Data/Trade Service Settings -> Server List (Try Europe).
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 Screenshot_191.png / V - Attached On 2025-02-05 10:55:03 UTC - Size: 28.37 KB - 35 views Attachment Deleted. |
| [2025-02-05 11:04:01] |
| autobahn - Posts: 27 |
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Thanks, but my servers are in Chicago, so I don't want to pull data via Europe.
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| [2025-02-05 11:05:34] |
| Kadodia12 - Posts: 27 |
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That worked EL_Trader. Thanks!
|
| [2025-02-05 11:39:56] |
| RockyTheRescue - Posts: 14 |
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+1
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| [2025-02-05 16:37:25] |
| John - SC Support - Posts: 39395 |
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This is a Rithmic issue and they have been informed.
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