Support Board
Date/Time: Wed, 27 Nov 2024 19:52:05 +0000
CBOE idnexes did not update today
View Count: 1323
| [2014-09-18 18:48:42] |
| User11942 - Posts: 298 |
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Hello SC, charts for $VIX, $VXST etc did not update for me today. Please check on that. Thanks.
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| [2014-09-18 19:01:23] |
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Checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-18 22:42:30] |
| lotus123 - Posts: 23 |
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I didn't get any update either for $TXX. this is just for September 18th only.
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| [2014-09-19 06:03:19] |
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We rely upon Barchart for this data. We have reported the problem to them. We expect it will be resolved before the US morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-19 13:26:42] |
| lotus123 - Posts: 23 |
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Still not getting cboe $TXX data.
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| [2014-09-19 13:29:35] |
| lotus123 - Posts: 23 |
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Got the historical daily data for $TXX, but not getting any intraday data for $TXX.
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| [2014-09-19 13:54:47] |
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We have reported the problem with $TXX to Barchart. We apologize for the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-19 14:19:15] |
| User11942 - Posts: 298 |
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Looks like entire CBOE is not available, not $TXX only. $VIX, $VXST, $TNX and others.
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| [2014-09-19 14:29:49] |
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OK we will let Barchart know about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-19 18:34:34] |
| lotus123 - Posts: 23 |
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still no intraday data for $TXX. got about 5 minutes worth of data at 9:30 am to 9:35am, but nothing since then. unless I have to shut down sierra chart and restart. which I didn't do. |
| [2014-09-19 19:12:12] |
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We are told this problem is going to be solved at the end of the day. We will be patching the missing data today to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-19 20:32:14] |
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From what we are told the real-time streaming data problem for CBOE is now corrected. We have patched the missing Intraday data for all of the indices. To re-download the missing Intraday data for any index chart that has missing data, follow the instructions in help topic 7.1: http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-19 20:32:35
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| [2014-09-22 14:38:21] |
| lotus123 - Posts: 23 |
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not getting any intraday data for $txx cboe on 9/22.
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| [2014-09-22 14:52:30] |
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Checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-22 14:55:10] |
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This is now working, but there is missing Intraday data from the open to the present time. It will be patched at the end of the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-22 15:02:55] |
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We have patched the missing Intraday data now for $txx and $VIX. Follow the instructions in help topic 7.1 here to re-download the missing data: http://www.sierrachart.com/index.php?page=doc/helpdetails7.html We apologize for the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-23 06:08:04] |
| User11942 - Posts: 298 |
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Could you please patch the rest of CBOE data? Thanks.
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| [2014-09-23 09:08:04] |
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We are patching this now. We will report back when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-23 09:08:14
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| [2014-09-23 09:24:51] |
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The missing historical Intraday data for CBOE indices has been now patched. To re-download the missing data refer to help topic 7.1 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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