Support Board
Date/Time: Mon, 03 Feb 2025 12:09:24 +0000
REALTIME DATA - URGENT
View Count: 38
| [2025-02-03 00:25:25] |
| User624595 - Posts: 230 |
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See account support ticket
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| [2025-02-03 02:06:41] |
| User624595 - Posts: 230 |
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You have disabled the activated exchange and are not allowing re-activating it. Whatever reason was used to flag account as professional is incorrect. Globex has opened with a VOLATILE open and markets are moving NOW. Disabling realtime data without notice or communication and blocking re-activating it is NOT a reliable way to manage risk. Cannot wait until Monday to "check", please re-enable the data now. Date Time Of Last Edit: 2025-02-03 02:07:25
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| [2025-02-03 03:21:55] |
| Sierra_Chart Engineering - Posts: 18222 |
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We are bound by CME rules. We do not the freedom to enable data without you being billed the pro fee. Our vendor of record may have flagged you as a pro. We will check on this and what notice was given, and if not why not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-03 03:26:26
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