Support Board
Date/Time: Tue, 22 Apr 2025 10:38:41 +0000
I need some help setting up my sierra chart
View Count: 134
| [2025-01-31 15:22:56] |
| Adam Eli - Posts: 2 |
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I just set up my Sierra Chart account and got the package nr 11 and also the full CME without market depth. Now when I go on and open the software I wanted to open the chart for MNQ it starts loading the historical data but then the error screen pops up and says it cant load bc it says "Not connected to live trading account to receive realtime futures data at non-professional fees". I am doing a topstep eval, might that be the reason, if so how would I fix this? With regards, Adam Date Time Of Last Edit: 2025-01-31 15:28:03
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 Screenshot 2025-01-31 101207.png / V - Attached On 2025-01-31 15:13:12 UTC - Size: 166.34 KB - 29 views |
| [2025-01-31 16:45:43] |
| John - SC Support - Posts: 39395 |
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When you filled out the "Uniform Subscriber Agreement" for the CME Group data, you specified that you have a live, funded, futures trading account with AMP Futures. Therefore, you need to connect to that account at least once a month to verify your account. When you make that connection, your "Verified Until" date will update to 30 days in the future. Right now, your date is showing as "0000-00-00" which means that you have not made any connection. You can view the "Verified Date" for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You would be setup with AMP to use either CQG or Teton for your order routing service. We do not know which one, therefore follow the appropriate instructions as follows: - If you are setup with CQG, then follow these instructions: CQG Trading Platform Service: Setup Instructions - If you are setup with Teton, then follow the instructions at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions -- If you are not going to stay connected to your AMP account, then refer to the following instructions for how to do this once a month: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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