Support Board
Date/Time: Tue, 22 Apr 2025 08:11:26 +0000
SC Copy trade - Rithmic - Brackets not cancelled after PTs hit
View Count: 237
| [2025-01-29 14:49:02] |
| tomas262 - Posts: 148 |
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I copy my Topstep EF account to 4x combine accounts using lots 3 x 5 multiplier (each acc trades 15 micros) Often there are orders being not cancelled automatically after profit is banked and position is FLAT. I always hit CANCELL ALL to remove as soon as I see orders leftovers I keep trade orders windows still open to watch this Is this a Rithmic issue? What do you think SC team? Seee the image attached Date Time Of Last Edit: 2025-01-29 16:42:47
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 topstep.png / V - Attached On 2025-01-29 16:42:44 UTC - Size: 397.87 KB - 45 views |
| [2025-01-29 16:54:54] |
| John - SC Support - Posts: 39395 |
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The "Pending Cancel" is definitely a Rithmic issue. It means that Sierra Chart has sent the order to cancel, but the system has not received the verification back from the trading service that it has been done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-29 17:33:22] |
| tomas262 - Posts: 148 |
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it almost seems like Rithmic does not return the order cancelled status OK properly once I become FLAT. I will try to compare with Rithmic Trader Pro next time when this happens to see whether all remaining orders were cancelled properly on their side Trade Servce log for accounts that needed cancel manually says it i guess 2025-01-29 08:41:30.195 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Internal Order ID: 216301. Service Order ID: 267436389. Symbol: MNQH5.CME. Account: S1Jan69471576 * 2025-01-29 08:41:30.324 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Info: order not present. Internal Order ID: 216289. Service Order ID: 267436387. Symbol: MNQH5.CME. Account: S1Jan69466591 * 2025-01-29 08:41:30.324 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Info: order not present. Internal Order ID: 216307. Service Order ID: 267436379. Symbol: MNQH5.CME. Account: S1Jan29406581 * 2025-01-29 08:41:30.389 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Internal Order ID: 216310. Service Order ID: 267436368. Symbol: MNQH5.CME. Account: S1Jan29406581 * 2025-01-29 08:41:30.389 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Internal Order ID: 216283. Service Order ID: 267436395. Symbol: MNQH5.CME. Account: S1Jan69477808 * 2025-01-29 08:41:30.423 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Info: order not present. Internal Order ID: 216280. Service Order ID: 267436393. Symbol: MNQH5.CME. Account: S1Jan69477808 * 2025-01-29 08:41:30.423 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Internal Order ID: 216292. Service Order ID: 267436381. Symbol: MNQH5.CME. Account: S1Jan69466591 * Date Time Of Last Edit: 2025-01-29 17:41:11
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| [2025-01-29 18:02:08] |
| Sierra_Chart Engineering - Posts: 19302 |
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Is this a Rithmic issue? YesWhat do you think SC team? Stop using Rithmic. We will not be providing any further help here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-30 21:18:15] |
| tomas262 - Posts: 148 |
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I see your point. But Rithmic hosts all the prop firms and traders need them .. Looking at the board thread history I see this to be repetitive issue. Rithmic could do something about it. They don't care? Good news is I watched today Rithmic platform as well and orders are being cancelled on the Rithmic side. SC just cannot get the final info about it to remove them Date Time Of Last Edit: 2025-01-30 21:18:38
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