Support Board
Date/Time: Wed, 27 Nov 2024 17:38:14 +0000
is SC Exchange Data down? problem with EUREX
View Count: 1119
| [2014-09-18 07:25:39] |
| Leo33 - Posts: 73 |
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HD Request # 42 - Downloading Intraday chart data for GGU14 to the file GGU14.scid. Service: eurex | 2014-09-18 08:24:17 HD Request # 42 - Download start Date-Time: 2014-09-08 11:26:49.0 | 2014-09-18 08:24:17 HD Request # 42 - Using server: scdf2.sierracharts.com port 10149 | 2014-09-18 08:24:17 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 08:24:17 Chart #13 has tagged chart #4 for full recalculation. Chartbook: BOOK62_1b.cht | 2014-09-18 08:24:17 Chart #13 has tagged chart #7 for full recalculation. Chartbook: BOOK62_1b.cht | 2014-09-18 08:24:17 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: BOOK62_1b.cht | 2014-09-18 08:24:17 Chart #7 is performing a full recalculation because it has been tagged. Chartbook: BOOK62_1b.cht | 2014-09-18 08:24:17 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-09-18 08:24:33 Socket has been shutdown and closed. | 2014-09-18 08:24:33 SC Exchange Data: Disconnected from the server. | 2014-09-18 08:24:33 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-09-18 08:24:33 Using username 0 | 2014-09-18 08:24:35 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-09-18 08:24:35 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 08:24:35 The network socket is connected. | 2014-09-18 08:24:35 SC Exchange Data: Connected to server. | 2014-09-18 08:24:35 SC Exchange Data: Sending logon request message. | 2014-09-18 08:24:35 Socket has been shutdown and closed. | 2014-09-18 08:24:37 HD Request # 42 - Error downloading historical Intraday data for GGU14. The network socket has been closed. Retrying download. | 2014-09-18 08:24:37 HD Request # 42 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GGU14 | 2014-09-18 08:24:37 HD Request # 43 - Downloading Intraday chart data for GGU14 to the file GGU14.scid. Service: eurex | 2014-09-18 08:24:37 HD Request # 43 - Download start Date-Time: 2014-09-08 11:26:49.0 | 2014-09-18 08:24:37 HD Request # 43 - Using server: scdf1.sierracharts.com port 10149 | 2014-09-18 08:24:37 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 08:24:37 The network socket is connected. | 2014-09-18 08:24:37 HD Request # 43 - Sending historical data logon request message. | 2014-09-18 08:24:37 HD Request # 43 - Requesting Intraday data. Start Date-Time: 2014-09-08 11:26:49. Record interval: 0 . Symbol: GGU14 | 2014-09-18 08:24:45 HD Request # 43 - Decompressing data. | 2014-09-18 08:24:45 HD Request # 43 - Receiving Intraday data for GGU14 starting at 2014-09-08 11:26:49 | 2014-09-18 08:24:45 Socket has been shutdown and closed. | 2014-09-18 08:24:45 The network socket for historical data has been closed. | 2014-09-18 08:24:45 HD Request # 43 - Received 1 record from 2014-09-08 11:26:49 to 2014-09-08 11:26:49 (0.0 seconds) and wrote 0 records for GGU14 | 2014-09-18 08:24:45 HD Request # 43 - Intraday download COMPLETE for GGU14. Completion time: 8s | 2014-09-18 08:24:45 Real-time Intraday chart data file updates started for GGU14 | 2014-09-18 08:24:45 HD Request # 44 - Downloading Intraday chart data for DVV14 to the file DVV14.scid. Service: eurex | 2014-09-18 08:24:45 HD Request # 44 - Download start Date-Time: 2014-09-18 08:13:33.0 | 2014-09-18 08:24:45 HD Request # 44 - Using server: scdf2.sierracharts.com port 10149 | 2014-09-18 08:24:45 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 08:24:45 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-09-18 08:24:47 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-09-18 08:24:47 Sierra Chart - Logon error from server : Not authorized. | 2014-09-18 08:24:47 Socket has been shutdown and closed. | 2014-09-18 08:24:47 Sierra Chart: Disconnected from the server. | 2014-09-18 08:24:47 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-09-18 08:24:47 Using username 0 | 2014-09-18 08:24:49 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-09-18 08:24:49 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 08:24:49 |
| [2014-09-18 07:30:45] |
| Leo33 - Posts: 73 |
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ok --its back now seemed to go down for 10mins?? |
| [2014-09-18 07:57:10] |
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Apparently there was a backend authorization problem. We had notice a problem earlier with web connectivity to one of the servers. This would have caused the problem that you saw. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-18 08:45:54] |
| User17477 - Posts: 65 |
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Im not seeing any EUREX depth on my DOM on BOBL or Bund today. Other exchange is fine.
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| [2014-09-18 08:56:55] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-18 08:58:23] |
| Leo33 - Posts: 73 |
|
for info only: Just dropped out on me again. Came back quickly HD Request # 69 - Downloading Intraday chart data for DYU14 to the file DYU14.scid. Service: eurex | 2014-09-18 09:55:27 HD Request # 69 - Download start Date-Time: 2014-09-18 09:46:16.0 | 2014-09-18 09:55:27 HD Request # 69 - Using server: scdf1.sierracharts.com port 10149 | 2014-09-18 09:55:27 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 09:55:27 The network socket is connected. | 2014-09-18 09:55:27 HD Request # 69 - Sending historical data logon request message. | 2014-09-18 09:55:27 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-09-18 09:55:36 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-09-18 09:55:36 Sierra Chart - Logon error from server : Server is stopping. | 2014-09-18 09:55:36 Socket has been shutdown and closed. | 2014-09-18 09:55:36 Sierra Chart: Disconnected from the server. | 2014-09-18 09:55:36 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-09-18 09:55:36 Using username 0 | 2014-09-18 09:55:38 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-09-18 09:55:38 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 09:55:38 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-09-18 09:55:40 Socket has been shutdown and closed. | 2014-09-18 09:55:40 SC Exchange Data: Disconnected from the server. | 2014-09-18 09:55:40 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-09-18 09:55:40 Using username 0 | 2014-09-18 09:55:42 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-09-18 09:55:42 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 09:55:42 The network socket is connected. | 2014-09-18 09:55:42 SC Exchange Data: Connected to server. | 2014-09-18 09:55:42 SC Exchange Data: Sending logon request message. | 2014-09-18 09:55:42 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-09-18 09:55:42 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-09-18 09:55:42 SC Exchange Data - Successfully connected. | 2014-09-18 09:55:42 SC Exchange Data - Restarting real-time data updates for symbol: DVV14 -> DVV14 | 2014-09-18 09:55:42 SC Exchange Data - Restarting real-time data updates for symbol: DYU14 -> DYU14 | 2014-09-18 09:55:42 SC Exchange Data - Restarting real-time data updates for symbol: FXU14 -> FXU14 | 2014-09-18 09:55:42 SC Exchange Data - Restarting real-time data updates for symbol: GGU14 -> GGU14 | 2014-09-18 09:55:42 SC Exchange Data - Restarting real-time data updates for symbol: GGZ14 -> GGZ14 | 2014-09-18 09:55:42 SC Exchange Data - Restarting real-time data updates for symbol: GTU14 -> GTU14 | 2014-09-18 09:55:42 SC Exchange Data - Restarting real-time data updates for symbol: HRZ14 -> HRZ14 | 2014-09-18 09:55:42 SC Exchange Data - Restarting real-time data updates for symbol: IAZ14 -> IAZ14 | 2014-09-18 09:55:42 HD Request # 69 - Requesting Intraday data. Start Date-Time: 2014-09-18 09:46:16. Record interval: 0 . Symbol: DYU14 | 2014-09-18 09:55:49 HD Request # 69 - Decompressing data. | 2014-09-18 09:55:49 HD Request # 69 - Receiving Intraday data for DYU14 starting at 2014-09-18 09:46:16 | 2014-09-18 09:55:49 HD Request # 69 - Timestamp of first Intraday data file record written: 2014-09-18 09:46:23 | 2014-09-18 09:55:49 Socket has been shutdown and closed. | 2014-09-18 09:55:49 The network socket for historical data has been closed. | 2014-09-18 09:55:49 HD Request # 69 - Received 240 records from 2014-09-18 09:46:16 to 2014-09-18 09:51:07 (4.9 minutes) and wrote 239 records for DYU14 | 2014-09-18 09:55:49 Added 5 Time and Sales records to Intraday data file for DYU14 after download. | 2014-09-18 09:55:49 HD Request # 69 - Intraday download COMPLETE for DYU14. Completion time: 22s | 2014-09-18 09:55:49 Real-time Intraday chart data file updates started for DYU14 | 2014-09-18 09:55:49 HD Request # 70 - Downloading Intraday chart data for FXU14 to the file FXU14.scid. Service: eurex | 2014-09-18 09:55:49 HD Request # 70 - Download start Date-Time: 2014-09-18 09:46:10.0 | 2014-09-18 09:55:49 HD Request # 70 - Using server: scdf2.sierracharts.com port 10149 | 2014-09-18 09:55:49 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 09:55:49 The network socket is connected. | 2014-09-18 09:55:49 HD Request # 70 - Sending historical data logon request message. | 2014-09-18 09:55:49 Chart #18 has tagged chart #12 for full recalculation. Chartbook: BOOK62_1b2.cht | 2014-09-18 09:55:50 Chart #18 has tagged chart #5 for full recalculation. Chartbook: BOOK62_1b2.cht | 2014-09-18 09:55:50 Chart #12 is performing a full recalculation because it has been tagged. Chartbook: BOOK62_1b2.cht | 2014-09-18 09:55:50 Chart #11 has tagged chart #4 for full recalculation. Chartbook: BOOK62_1b2.cht | 2014-09-18 09:55:50 Chart #11 has tagged chart #7 for full recalculation. Chartbook: BOOK62_1b2.cht | 2014-09-18 09:55:50 Chart #5 is performing a full recalculation because it has been tagged. Chartbook: BOOK62_1b2.cht | 2014-09-18 09:55:50 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: BOOK62_1b2.cht | 2014-09-18 09:55:50 Chart #7 is performing a full recalculation because it has been tagged. Chartbook: BOOK62_1b2.cht | 2014-09-18 09:55:50 |
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