Support Board
Date/Time: Tue, 22 Apr 2025 10:38:45 +0000
Trade Mode not working
View Count: 176
| [2025-01-24 16:11:42] |
| User190629 - Posts: 12 |
|
Hello, when I try to deactivate the Trade Simulation mode, it is not working. I checked with AMP and the answer from AMP is: "Hello, your CQG credentials are active. Please contact SC support directly." Please help Heiner |
| [2025-01-24 16:13:25] |
| John - SC Support - Posts: 39395 |
|
If the problem is that when you try to make a trade the system is putting you back into "Simulation Mode" then that means that your "Current Selected Service" is set to "SC Data" and not set to connect to your trading account. To connect your Sierra Chart to CQG, follow these instructions: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-26 23:10:01] |
| User190629 - Posts: 12 |
|
Hello, unfotunately I still doesn't work. My current selected service is set the right way to my trading account. When I go to File, the point "Connect Data Feed" is not possible to select - it is shown in lite grey. |
| [2025-01-26 23:27:19] |
| Sierra_Chart Engineering - Posts: 19305 |
|
This means Sierra Chart is connected: When I go to File, the point "Connect Data Feed" is not possible to select - it is shown in lite grey.
Follow the instructions here to disable trade simulation mode: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes When you remove the checkmark from Trade >> Trade Simulation Mode On, what then happens? It is not clear to us exactly what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-26 23:27:28
|
| [2025-01-27 02:49:43] |
| User190629 - Posts: 12 |
|
"When you remove the checkmark from Trade >> Trade Simulation Mode On, what then happens? It is not clear to us exactly what the issue is." The issue is,that I'm unable to switch to live mode - the system always is in "Simulation Mode On" |
| [2025-01-27 03:43:56] |
| Sierra_Chart Engineering - Posts: 19305 |
|
Check the Message Log for any message after disabling Trade Simulation Mode. Instructions: Message Log: Introduction Do you see a message like this: 2025-01-26 22:35:50.324 | Cannot disable Trade Simulation Mode while a chart is replaying. * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-27 21:55:41] |
| John - SC Support - Posts: 39395 |
|
Also, keep in mind that the entry in the menu is "Trade Simulation Mode On". There will either be a checkmark next to it or not. The actual selection will always be the same shade (i.e. it does not "gray out" when not selected. Again, you need to look for the checkmark next to this option. When there is NO checkmark, then you are in live trading mode and orders will be sent to the Current Selected Service you are connected to.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-28 01:35:16] |
| User190629 - Posts: 12 |
|
Hello, without chnaging anything the trade mode is working :). I don't know why, but I don't care as long as it works. Thanks for your support |
To post a message in this thread, you need to log in with your Sierra Chart account: