Support Board
Date/Time: Tue, 22 Apr 2025 11:46:44 +0000
Data problem
View Count: 101
| [2025-01-22 13:42:56] |
| User786340 - Posts: 1 |
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good morning my problem today is no data is loading on my Serria charts, and I contacted appexfunding.com and everything is good on their side they said to contact you with this issue, and this has been happing for days, and nothing is fix yet if you can help me fix that we be great thank you.
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| [2025-01-22 19:11:12] |
| John - SC Support - Posts: 39395 |
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If you are still having a problem then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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