Support Board
Date/Time: Tue, 22 Apr 2025 11:49:32 +0000
My data doesn’t work shows black screen have tried everything can’t find solution
View Count: 96
| [2025-01-22 08:47:15] |
| User658948 - Posts: 2 |
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Good afternoon my data doesn’t work it shows black screen none of my charts work shows black screen I can’t do anything have tried everything and impossible for me to do it please help me
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| [2025-01-22 18:49:59] |
| John - SC Support - Posts: 39395 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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