Home >> Support Board

Support Board

Date/Time: Mon, 21 Apr 2025 16:07:42 +0000

How to Post a Message for Support

Horizontal Ray Tool will not extend

View Count: 175

[2025-01-20 02:18:38] #1 [Go To First Post]
User547290 - Posts: 70
Just wanted to let you know, maybe you can fix it in the near future: The "Horizontal Ray Tool" and maybe others, If you place the tool lets say on a 15 min chart and mark the swing high with it, extending to the right. Then I go to say a 5 or a 1 min chart, the ray will stop at the candle just after the setting on a smaller time frame chart. So on the smaller time frame chart the ray does NOT extend if you set it to extend till further intersection. My guess is that it is set to mark price on the fist minute of the candle rather than the last, so the 15 min chart marks price on minute one rather than minute 15, When you go to a smaller time frame and add more candles, if there is a price higher than minute 1 on the inside of the HTF candle it is stopped on the smaller time frame candles.


5 min cht.png / V - Attached On 2025-01-20 02:13:40 UTC - Size: 27.95 KB - 41 views 15 min cht.png / V - Attached On 2025-01-20 02:13:58 UTC - Size: 18.13 KB - 41 views

[2025-01-20 04:18:29] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 19289
The Horizontal Ray drawing recalculates the chart bar it will intersect with when extending until future intersection, every time the timeframe changes. We observe no issues with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-23 03:52:07] #3 [Go To First Post]
User547290 - Posts: 70
Attached is an example of what I am talking about. As you can see the horizontal ray does not stop at an intersection on a different time frame. You can see on the 5 min chart the ray will not extend when drawn on the 15 min chart. This makes the tool a bit useless if you want to use drawings that translate to multiple charts. This does not happen on every instance, but the tool can't be trusted. I would have to say that this is an issue.


Private File

[2025-01-23 08:14:50] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 19289
We understand what you are doing now. You are copying this type of drawing to another chart with a different timeframe per bar. This requires special handling. It is involved but we can solve this. Allow us some time for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-23 14:18:22] #5 [Go To First Post]
User547290 - Posts: 70
excellent look forward to the update

[2025-02-27 06:30:58] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 19289
This should be resolved in the next release. We will want you to test. This will be 2744. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: