Support Board
Date/Time: Tue, 22 Apr 2025 16:53:16 +0000
Cannot get a live chart to load up. Following all proper steps that I am aware of.
View Count: 147
| [2025-01-13 16:52:10] |
| User867257 - Posts: 1 |
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I recently just switched to Sierra Charts. I followed everything I believe in the start up page, https://www.sierrachart.com/index.php?page=doc/GettingStarted.php, but I cannot get a live chart. I am using Rithmic and am connected. Went through the steps to open a chart but all I have is a black chart and example chartbook open. I am not able to find the live chartbook. I have the package 10.
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| [2025-01-13 18:42:12] |
| John - SC Support - Posts: 39407 |
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We do not support data from Rithmic. For you to get the CME Group data, you need to get it from our Denali Exchange Data Feed. Follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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