Support Board
Date/Time: Tue, 22 Apr 2025 15:08:03 +0000
No realtime data
View Count: 169
| [2025-01-13 15:23:11] |
| User76183 - Posts: 69 |
|
Hello! Plz check why my real time data is not available now? I haven’t opened SC for a time being , but I have paid for the services and realtime data |
| [2025-01-13 18:35:02] |
| John - SC Support - Posts: 39397 |
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Everything on your account looks good, so you should be getting real-time data for any instrument traded on the CME Group, as you have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Accounts" active. If you are still having a problem with this data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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