Support Board
Date/Time: Tue, 22 Apr 2025 16:53:15 +0000
Teton - Trading is not supported error
View Count: 148
| [2025-01-13 14:07:56] |
| User725043 - Posts: 42 |
|
Hi, Got this error this morning on 1 of the connections: Denali Data Feed | Trading is not supported. | 2025-01-13 08:56:23.156 Could you please advise what to do? |
| [2025-01-13 14:45:57] |
| User725043 - Posts: 42 |
|
Update: A trade just got executed on that connection. Unclear why the error message. I have sent the Message Log via the Send For Analysis button. Please find attached the IP addresses I'm connected to. |
Private File Attachment Deleted. |
| [2025-01-13 15:19:31] |
| John - SC Support - Posts: 39407 |
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We see the following in your log: DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2025-01-13 08:56:20.467 *
If this is not repeating then it probably just means a temporary connection issue and would not be of any concern. If you are still having a problem, then we need to know what exactly is occurring at this time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-13 18:25:56] |
| Sierra_Chart Engineering - Posts: 19305 |
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Regarding the message in post #1. This is expected on the data connection and is not of any concern.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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