Support Board
Date/Time: Wed, 27 Nov 2024 17:47:58 +0000
cant open chartbooks
View Count: 1298
| [2014-09-16 08:57:24] |
| User30743 - Posts: 365 |
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mmm.. quiete a big problem appered to me today. everytime i open sierra, it gets frozen and cannot open any chartbooks, like if it were overwhelmed or something. i cant click anywhere, it just doesnt react. and need to be closed, and restarted. i tried to close it and opened again, downloaded new version, restarted pc milions of times but nothing helped. how do i make it work please? this is really weird. it never did anything like this |
| [2014-09-16 09:15:27] |
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Two things to do: 1. If you are running any anti-malware software, disable it. 2. Instead of opening a Chartbook, open a single Intraday chart through File >> New/Open Intraday Chart. Do you have any difficulty with that.? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-16 09:16:09
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| [2014-09-16 09:23:45] |
| User30743 - Posts: 365 |
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1. no, no malwere soft is running 2. yes, i can open a single simple chart, but not the chartbooks i work with. i use three chartbooks where about 10 charts and volume indicators are used, and these cannoth be opened... (may it be caused with the fact there is the need for rolover for a new month contract and the sierra is overwhelming? Date Time Of Last Edit: 2014-09-16 09:25:18
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 not responding.png / V - Attached On 2014-09-16 09:25:16 UTC - Size: 80.06 KB - 324 views |
| [2014-09-16 09:34:54] |
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may it be caused with the fact there is the need for rolover for a new month contract and the sierra is overwhelming? No it could not be this.We are not sure what the problem is. The only thing we can recommend for you in the short term is to create a new Chartbook. You can attach the problem Chartbook here and we will test it later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-16 09:35:14
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| [2014-09-16 09:50:20] |
| User30743 - Posts: 365 |
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mmm... ok then.. im not really happy with doing it all new, but ok.. im attaching the two that cant be loaded and opened |
 4 trhy.cht - Attached On 2014-09-16 09:39:33 UTC - Size: 1.51 MB - 467 views 4 trhy 30.cht - Attached On 2014-09-16 09:49:22 UTC - Size: 227.98 KB - 416 views |
| [2014-09-16 16:24:02] |
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We see no problem loading the first Chartbook you have posted. It loads in less than five seconds even under a debugger. It does take more time than that for the Intraday chart data to load but that is done on background threads. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-16 16:24:45
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| [2014-09-16 17:45:14] |
| User30743 - Posts: 365 |
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well, ok.. what shall i do with it then?
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| [2014-09-16 18:02:42] |
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We suspect that it is a system issue on your side. If you are having trouble opening the Chartbook you will have to rebuild a new one and we recommend reducing the Days to Load in the charts as explained in help topic 30: Http://www.sierrachart.com/index.php?page=doc/helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-17 08:04:13] |
| User30743 - Posts: 365 |
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hmm.. ok.. i will probably need to reinstal the pc. ill be trading from another laptop today but what i need to know is how to copy the Keyboard shortcuts i have set in one laptop into another. i know how to do it with chartbooks, studies, analysis, etc.. but not with keyboard shortcuts. it never worked when i simply tried to copy the file KeyboardShortcuts.config |
| [2014-09-17 08:14:36] |
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Make sure you copy that file over when Sierra Chart is not running.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-17 08:24:54] |
| User30743 - Posts: 365 |
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ok, and is there any config file for the colors i have set? btw. i have installed another copy of sierra into programfiles folder and waw.. it is working without any difficulties.. so strange.. how it may be..? what do u think about that? |
| [2014-09-17 09:51:00] |
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The global color settings are held in Sierra3.CFG. If Sierra Chart is working in the Program Files folder, then that is fine. Really cannot comment anymore on that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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